This whole UHAUL experience was not good. You make the customer do everything while the app guides you into frustration. You would think that technology would make things better but it hasn't. Communication and customer appreciation has been lost. It's just all automated drivel. Mobile app would hang and at times glitch out. It was frustrating, annoying, robotic and unpersonal.
Neil W.
Shelby Pride Yard Barns
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelbyville, IN 46176
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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She's a very nice person. I've been there twice now.
Daniel H.The owner of the business was awesome! She was friendly and easily answered our questions.
Donna C.There is no clear place to put the keys what so ever. Luckily there was someone in this little shed that took them. There needs to be a clearly marked place or next time I'll leave the keys in the damn dirt. You want us to follow everything to a T but these locations half ass stuff that's okay. I'm the paying customer here. Get it together, because I'm about to make a second run on Monday. Like I said after hours if no one is there and no drop box can be found. I'll leave the keys in the damned truck if I have to. Figure it out.
Larry G.Bad service Equipment was not kept up to standard Attendant was 3 1/2 hrs late getting me on the rd
James W.