Terrible experience with employees.
david b
Venture Vape And Smoke
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelbyville, KY 40065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
In general, I do not like your model of business. Your product was cheaper than better rental services, but at the cost of reliable customer service. Folks were friendly enough, but lacked knowledge of the product. There didn't seem to be any network through which to communicate with other U-Haul centers, so that when I showed up and the moving blankets I had reserved for purchase weren't available, the customer service person couldn't tell me who might have any blankets. Even the other centers I called or drove to in search of blankets weren't able to help me find blankets. I finally went to a Harbor Freight store and purchased them for less than what I would've paid through U-Haul. There was operating manual in the truck, so I was guessing at numerous variables of "how to turn on stuff" and "what does this light mean". In short, if given the choice in the future, I will not use U-Haul for any sort of move, what so ever.
James HMake sure all the actual equipment is available on site
BETH GI don't like coming out of a store smelling like vape, kind of disgusting. Multiple people were actively vaping in the store while I waited for the guy to figure out how to use the U-Haul tablet. The people were friendly which I do appreciate.
Nathaniel SEquipment needs lubrication. Was difficult to use
Steven M