Moving Truck Rental in Shirley, NY at Roe Motors

When I arrived to pick up the truck the keys were not waiting for me but I began the check in on uhaul.com. When I got to the part to verify the mileage and gas, the numbers were wrong. The truck said it had over 26000 and 3/4 of a tank of gas but the check in on uhaul.com said it had over 86000 miles and 1/4 gallons of gas. When I spoke to the JC at Shirley, NY he said that UHaul would take care of it. I also had ordered a dozen blankets and there were none on the truck or at that location. I wound up picking up a dozen blankets at Coram, NY uhaul location. When I tried to return the truck Saturday night, i couldn't because Uhaul.com site kept saying I was trying to return truck with less miles then I rented it with, so JC never had uhaul fix the error. Not only did it take an extra 45 minutes to rent the truck but it took an extra day for me to return. I am disabled so this was very difficult for me.

Amazing customer service.

Roe Motors in Shirley, New York keeps trying to put debit charges through on my card when I am now living in Chicora, Pennsylvania. How can they put debit purchases through without me there to give them my card? The first one appeared on January 2nd, 2019 for $115.81 and was pending and dropped off and now it appeared again today on January 4th, 2019. This place was terrible. I then drove to Roe Motors in Shirley, New York to pick up the car transport. The address you gave me took me to a Buy Gold place that was closed. Good thing I walked down the block a couple of businesses and found a car lot that was the actual UHaul dealer. I spoke with someone named John (he told us to call him JC) and he proceeded to tell me how he had no clue what to do with UHaul order and hooking up the car transport to our moving truck. He told me to come back before 1pm the next day because the guy who does known how to do it will be in. So I now lost a day doing what I had to do so I could be on the road to drive 8 hours to our new place in Pennsylvania. So I drove 15 miles from Roe Motors to my apartment in Selden, NY just so I could have to drive all of the way back to Roe Motors the next day so I can get the car transport I paid for. During this whole time, I must have called your customer service number several times to try to figure what the hell was wrong with these people and make sure everything was in order to avoid any future issues. I went back the following day on December 31st, 2018 around 11am just to see John aka JC again who proceeded to tell me the guy he told that was gonna be there to hook up the car transport was actually not there. He then proceeded to "try" and hook up the car transport, but then went to the Buy Gold shop and got some other guy to come out who claimed "works with these things all of the time" and that man, who as far as I know is not connected with UHaul whatsoever to hook up the car transport. I honestly found the whole situation quite annoying and honestly felt a tad bit unsafe having some random guy hook up the trailer that would be holding my car on for 8 hours as I drive to Chicora, Pennsylvania. So instead of heading home because I felt something was wrong, I went to your main UHaul center in Coram, New York so the reps there could check out the car transport. Thank god I did that because Nicole at your Coram location pointed out how they did it wrong and it could have lead to trouble when on the road. Nicole was amazing. Finally someone who could actually print me out my contract and emergency numbers and information I would need for my trip and dropping off. I told Nicole my whole story with you guys up to that point and she was horrified and told me you that you could should comp me a day for all of the hassle you put my through and making me have to lose a day to drive back to Roe Motors because they don't have anyone there who know what they're doing when they come to UHaul rentals. John never even asked for my o

Handled my drop-ff with ease and without any delay. Nice and friendly. Thanks !

The guy giving us the U-Haul stunk of alcohol. The building was falling apart. The guy walked us halfway to the truck handed us the key and said “I’m sure it’s fine.” We got to the truck and there were cigarette ashes, ketchup packets, and a half empty Snapple in the cab. We knew it was the only truck on the lot because the guy had previously told us. We were on a tight time budget. It wasn’t until we opened the back of the truck that we found broken glass. The truck was a mess, and clearly the location didn’t care about his truck or customer!

I called 4 different Uhaul companies and they told me there were zero trailers or vehicles available, however I was able to reserve one online. I arrive at the destination I reserved & they did not have the right information or a one way trailer which I reserved. I was then sent to a location in Shirley which was very nice, but I was displeased by how much running around I had to do. I hope this review is read and someone does something about it

Friendly and honest

Horrible experience

fast and easy thanks

Manager was cursing in front of the customers as well as me. U haul computer wasn't working correctly and they had a hard time in logging in my rental.

Uhaul itself sucked, there computer system kept shutting down, had to wait for the computer to work. And now they charged me twice. Still trying to get my credit, Location said to contact Uhaul, got an email from Uhaul, had to explain again what happened and why i should get a credit....STILL WAITING FOR MY CREDIT and its been over a week. I guess I will be calling again.

Quick n efficient drop off...

the rental location is a sngle wide trailer on the sode of the road. its a used car lot of ive lived here for years. wouldve bever known you could rent a dirty smelly uhaul there. specifically asked not to include the insurance and the shady used car salesman added it to my bill anyway. i even dropped the van off with more gas than i took it with. had none of the dollys, hand trucks, and packing blankets i had asked fir as well. dudes a scamming, lazy eyed bastard.

Everything went smoothly, very friendly and knowledgeable staff, truck was perfect and clean easy fast pick up and drop off with no delays.

The return area is large and a little confusing but I figured it out. I parked the truck where I thought was a good spot? Not really sure because I didn't see any clear signs. I just parked behind other uhaul trucks. Then it took a walk out to the front of the building and then to a trailer looking building in the back of a used car lot that I located the key return box. It was probably confusing because it was Sunday evening and no one was there?

Excellent company to do business with

very bad service use the equipment for four hours and they charged me for two days then they never told me what gasoline to use and call several times and I had no answer and they charged me more for that and I only used the equipment for 25 miles

Keep doing the same like you doing now. Great team !!!!

Trailer was sitting in a mud pile.

Staff was very helpful, friendly and very informative. Had a great experience during a very hectic and overwhelming move.

I don't think I purchased the $14 dollar insurance. I was charged that rate upon check out

This comment is for U-Haul customer service in general and does not reflect the quality of service provided by Roe Motors. I was disappointed that U-Haul did not alert me of a location change for my pickup location until LESS THAN 24 hours before my scheduled pickup. The location was 18 miles southeast of the location I requested. This added an hour of extra driving onto an already long moving day. I highly recommend you start making confirmation calls earlier so that customers can explore other options if U-Haul assigns an inconvenient pickup location.

Drop was quick....easy Thanks

My reservation was for 11 am and the place was still closed at 1110. One of the strsps were frayed, making it difficult to attach. This place is a used car lot with a trailer for an office. Would not recommend this location.

The only thing I think was absolutely terrifying was the smell inside the truck. I legitimately bought a spray to have a pleasant smell in the car. When I got in i was sick to my stomach BUT other then that it was the easiest from start to finish and the customer service was excellent. Totally recommend to others!