The people that worked at this location at pick up and drop off seemed confused about whole thing. Hard to understand. At pick up and drop off, the key was NOT in the lock box, but inside the gas station kiosk with the employees. Over 24 hours after drop off, I got a phone call from one of the employees asking if I dropped off truck and where I put key. ?!? When I said yes and told him the guy in the kiosk took the key he said “cool” At drop off, employee had no clue where I should park truck. I’ve been renting trucks multiple times in the past week and this particular time it felt unprofessional and uncomfortable.
CATHERINE B
Sycamore Union Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Simi Valley, CA 93065
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Customer Reviews
- 2.5 Average Customer Rating
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The employee who helped me to pick up my rental truck was a bit confusing. He gave me the keys and I almost drove away before providing the required information because he just told me I was free to go before running back and asking me to complete the pre-rental info.
Ashley WTrying to complete the check out while standing at a gas station booth was very annoying. Coupled with the computer being out did not make for a good experience.
Nigel TThe people handling the pick up and drop off tried hard to be helpful but seemed to expect that I would have an app. I was frustrated because I specifically selected this time and location to not have to self serve.
BONNIE SThey are not aware how to fill out the truck information. Fuel was on at a Quater tank fuel ( I took a picture) he wrote half a tank. When I explained it to the guy he said sorry and would tell the owner. I returned the rental with the same amount as I drove off and was charged $69.00 additional dollars. Also, said I would drive the rental roughly 180 miles this was estimate. I only drove 130 miles but still got charged the 180 miles, mind you it’s a dollar a mile. So not happy at all.
ADRIAN G