The employee who helped me to pick up my rental truck was a bit confusing. He gave me the keys and I almost drove away before providing the required information because he just told me I was free to go before running back and asking me to complete the pre-rental info.
Ashley W
Sycamore Union Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Simi Valley, CA 93065
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Trying to complete the check out while standing at a gas station booth was very annoying. Coupled with the computer being out did not make for a good experience.
Nigel TThe people handling the pick up and drop off tried hard to be helpful but seemed to expect that I would have an app. I was frustrated because I specifically selected this time and location to not have to self serve.
BONNIE SThey are not aware how to fill out the truck information. Fuel was on at a Quater tank fuel ( I took a picture) he wrote half a tank. When I explained it to the guy he said sorry and would tell the owner. I returned the rental with the same amount as I drove off and was charged $69.00 additional dollars. Also, said I would drive the rental roughly 180 miles this was estimate. I only drove 130 miles but still got charged the 180 miles, mind you it’s a dollar a mile. So not happy at all.
ADRIAN GThe person working there had no idea where the keys were or that she was allowed to give them to me. I spent nearly an hour on the phone with UHaul trying to get my rental. In the mean time I paid movers for an hour that was stuck on the phone. I believe you all owe me a refund.
MICHAEL O