One employee was very helpful the entire time, the other brushed me off when I told him there was a discrepancy and told me to call U-Haul and said “I have to help these other people” and walked away. Seemed like he didn’t want to help.
Elijah T
Kayso International Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South El Monte, CA 91733
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Staff was not organized nor proactive to situations at hand. They did not know information nor how to use the point of sales system and could have overcharged me.
Tommy LAbsolutely horrible service. I used this location bc it was super close to where i was located and max used 15-20 miles and they charged me 33 miles. The guy that gave me the keys didnt even check the initial mileage so i dont know how it came out to 33 miles. I reached out to the area field manager, Daniel Le and he doesnt even pick up his phone. Also, this location told me after 2pm i could drop off at another location no problem, but i get a call from the drop off location that i couldnt drop it off there. So i had to come back the next day and re-drop at the original location which wasted more miles. Never met a company that makes the customer do their work for them and absolutely no service.
Matthew SThey told me I wouldn’t have to pay the $30 surcharge for fuel and they charged me anyway.
Danny CThis facility didn't come across as a "true" U-Haul facility, but nonetheless, the gentleman that helped me was extremely helpful and polite.
chris S