I had a very disappointing experience at this U-Haul location, despite having rented from them several times over the years. I arrived and opened the U-Haul app to begin my mobile pick-up, only to discover that my reservation had been canceled that morning. I went inside for assistance and eventually found staff members busy with oil changes. After waiting 15–20 minutes, an employee finally helped me. When I asked why my reservation was canceled, he explained that it was due to a perceived issue with other customers wanting the truck for out-of-state travel. He later admitted that he had confirmed my name with them, (which they did not know until he told them) which then led to his decision to do the cancellation. I reserved the truck again, and the employee advised me not to use the app in the future, suggesting he handle reservations instead. While I eventually received the truck, the delay set my day back by an hour. Additionally, I was overcharged—my rental should have been around $84, but I was billed over $101 due to an overestimation of mileage. I also noticed another pending charge on a different account I used after the initial reservation was canceled. I plan to call for a refund once these transactions are finalized. Overall, this experience highlighted a need for more professional and qualified staff at this location.
DELORES R
Murks Pennzoil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Haven, MI 49090
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Ira FNothing all is good.
Thomas Ca very good experience
GARY KVery professional, helpful and knowledgeable.
Dawn S