1. UHAUL redirected me to this pu location which was 50 min out of my way 2. could not easily find the location on google maps becusase of the way it was sent to me, ie 2025 CR 44 Spencerville, ON K0E1X0 3. I am constantly frustrated with uhaul and reservations only to find out that it means that i cannot rely on it
Ray G
17 Acre Travel Centre & Restaurant
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spencerville, ON K0E1X0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I was told that this address was not recorded on my agreement so an additional charge was to be assessed. But it would also be corrected at this location so I should not worry! My final bill shows the extra charge but NO correction. And I cannot get a response from the two dudes on site! Disgusting and totally unacceptable!!
ROSELLA SNeed More Staff to Serve Customers
JOSEPH CI originally booked for the Kemptville location but my reservation got changed to the location closer to Johnstown which is an additional 50 minutes of driving round trip. When I arrived and waited more than 5 minutes, I was told that the previous renter had not returned the trailer and that they had nothing for me. Absolutely no offer of any assistance in finding a solution, they just stared at me dumbly. I left and tried calling U-Haul. I waited 25 minutes before anyone answered - well, someone who manages rentals in Nova Scotia answered and then dumped me back in the queue for Ontario. I eventually got ahold of someone and they said that the previous renter would be returning the trailer in about 5 minutes. I had already left and was going to try another approach so I had to drive back and get the trailer. The trailer itself was fine, but the time and gas wasted was really annoying and made a long day even longer. The delay meant that I could not use the landfill site that I had planned to and had to use another one further away and more expensive. I do not understand why I was not advised that the trailer was not available in advance. No one really seemed to care about the inconvenience and cost that this added to my day. I have never had a bad experience with U-Haul, but this one was very poor.
RONALD PThe 5x8 trailer is one of the best values for moving anywhere. It is tall enough and holds quite a lot.
RONALD P