I never had an issue with U-haul before and this time it was just disappointing, The truck that I initially rented was leaking due to heavy rain on my moving day, ceiling was leaking and I could not load any of my stuff, when I called customer service, the first person I spoke to wasn't very professional nor friendly. I explained about the situation and she said she is going to a road side assistance, which doesn't make any sense, ceiling of the truck was leaking and if the road side assistance come to my place, what would they do? Then she said I need to drop off the current truck and pick up another truck them I will need to pay both of trucks, which also doesn't make sense. Them later, she gave me a big sigh over the phone and being sarcastic, ok ok that's U-haul fault, and we will send another truck to your place, to be able to send you another truck, we need to transfer your call to another department. My phone call was transferred without any arrangements and I had to explain 2 more times to get another truck. You should check the conversation through the phone because your call has recorded and see how she speaks to a customer. Very disappointed. 3rd person at scheduling department was pleasant to deal with, she found a resolution, and got me an emergency swap, however, the 1st service represent promised to send me a new truck to my place, I had to drop off and pick up another truck myself. I had to fill up both trucks which I spent extra money and wasted much more time which resulted in me pay extra to movers. And no follow up has been provided to me. I don't know if someone will check this survey and provide me a certain compensation, in case I don't get any contact, I will reach out to head office or customer service to file a complaint about this experience and spending extra money. I am not sure if I would use U-haul again in the future.
JAEKOOK S
Wendys One Stop Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stouffville, ON L4A7X3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I had to drive 35 mins in the opposite direction to pick up my truck because the day before my move you changed my truck order. Then you failed to give me the credit I was promised for your error. Will not recommend to anybody ever. Don't even get me started on the condition of the truck. Clean yes, running properly hell no. If there were stars to give out id give Zero
Michael Bremove from this location person there had no idea of what to do
ROGER SThis location has no way to complete reservation pick up . There is no computer on sight. So do all your work on line before coming. The service was thorough. The padlock on my truck was not usable.
James RPeople were pleasant, but not helpful. The vehicle should’ve been clean on the outside or at best the snow should have been removed from the truck in order for me to do a circle check for damages and I was told to remove the snow off large cube truck myself
David G