When I booked the trailer, I was required to put in the make and model of the car towing the trailer. Why didn't the site tell me that I may need an adapter? When picking it up, this location (was just a gas station) didn't have any adapters, so I had to go searching for one.
Lawrence A
Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sugar Hill, GA 30518
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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How U-Haul Reviews Workexactly what we needed
OVIDIU NFantastic people!!!! Great location. Love renting from here!
CRAIG PContact at the location was nice and very helpful. Unfortunately, the brakes on the trailer I picked up were not working. Not the locations fault. No way they could have known.
John FThe equipment I reserved was not available at the location I reserved it at. When I did pick it up, at a location much farther away, they didn't have the extras I _RESERVED_ like 12 blankets, a furniture dolly. and a hand truck. I was told when I picked up the vehicle that I could call customer service and they would find another location that had what I had reserved. I called, and they sent me about 4 miles away to an actual U-Haul store (rather than the self storage place I reserved from or the Exxon station I had to go to in order to get the truck). The U-Haul store I went to made me PURCHASE the equipment outright because they didn't have my reservation. This is the second time in a row that I've had to switch locations and having problems with reservations (I was moving my college age daughter). I will NEVER use U-Haul again. If I ever have to do this again, I'll try Budget or something. DO NOT USE U-HAUL. All the employees are nice and professional, but their systems are completely broken and useless.
IAN H