Have the truck cleaned and ready for renter. My truck had a pad lock and 40 plus moving pads that I had to move with accross the country. It was a major inconvenience. In addition I tried to participate in the equipment relocate program by taking a trailer with my rental to my location. They were not ready and it cost me valuable time and added miles to my journey that I had to pay for.
MICHAEL M
Woods Supermarket 477
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunrise Beach, MO 65079
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Customer Reviews
- 4.5 Average Customer Rating
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We rented an appliance dolly and the ratchet straps did not work.
RANDALL SMore information before return about returning steps. Getting charged for something that wasn’t known.
Diane GMy comments are directed to U-Haul, not this pickup location. I was notified the day before I was scheduled to pick up the trailer that the location had been changed resulting in a 25 mile round trip to get the trailer and another 25 mile round trip to drop it off. This was after receiving other texts through the weekend wanting additional info for the rental. When I picked up the trailer the system wanted my contact phone number, a backup number in case I didn’t answer, and a THIRD phone number in case my backup number didn’t answer! RIDICULOUS! During the 6-7 short hours I had possession of the trailer I received another 7 emails regarding use instructions, drop off and pickup details, and was even sent this email this morning the day after to rate your awful business model. I hope I never have to use u-haul again, but unfortunately that will not probably be the case. You didn’t even adjust the price for the additional cost to me in fuel or time to come get the trailer at a location convenient to YOU. I have used u-haul 4 times in the last 15 years, and this experience was a deal breaker…… no claims, no damages, no issues previously.
TIMOTHY SNice person at this facility, I would go back.
TODD F