We rented an appliance dolly and the ratchet straps did not work.
RANDALL S
Woods Supermarket 477
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sunrise Beach, MO 65079
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Customer Reviews
- 4.5 Average Customer Rating
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More information before return about returning steps. Getting charged for something that wasn’t known.
Diane GMy comments are directed to U-Haul, not this pickup location. I was notified the day before I was scheduled to pick up the trailer that the location had been changed resulting in a 25 mile round trip to get the trailer and another 25 mile round trip to drop it off. This was after receiving other texts through the weekend wanting additional info for the rental. When I picked up the trailer the system wanted my contact phone number, a backup number in case I didn’t answer, and a THIRD phone number in case my backup number didn’t answer! RIDICULOUS! During the 6-7 short hours I had possession of the trailer I received another 7 emails regarding use instructions, drop off and pickup details, and was even sent this email this morning the day after to rate your awful business model. I hope I never have to use u-haul again, but unfortunately that will not probably be the case. You didn’t even adjust the price for the additional cost to me in fuel or time to come get the trailer at a location convenient to YOU. I have used u-haul 4 times in the last 15 years, and this experience was a deal breaker…… no claims, no damages, no issues previously.
TIMOTHY SNice person at this facility, I would go back.
TODD FI had a 5x8 enclosed trailer reserved and was told that location Woods supermarket had the equipment. I got there and all it was available was a 5x9 and a 4x8 in closed. I couldn't use the 4x8 I was hauling sheet goods I took the 5x9 but they wouldn't let me have it until I paid an additional amount. I called U-Haul after immediately getting the trailer and was told someone would contact me at the end of the rental to make that adjustment I was still charged $29 for the rental there was no adjustment made. Could someone contact me to fix this please.
Frederick V