No one was at the store despite it being marked as open. 4 different people came and went that had reservations but were unable to get their equipment. One person was there for over 90 minutes waiting before they left without getting the truck the booked.
Scott C
Sylva Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sylva, NC 28779
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Customer Reviews
- 4.0 Average Customer Rating
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While U-Haul did not make this experience easy, the manager at this location really helped me out and made sure I was able to get what I needed to move that day.
Laura MLois in their customer service is the best. Made the whole process easy.
RICHARD SThe pickup location was TERRIBLE and shouldn’t be allowed to operate. The drop off location was fine but it is NOT the same as the pickup location(which was terrible)
alyssa wWorst U-Haul experience ever! We arrived to drop off the ruck on 6/17 at 3:20pm... and the website says they are open until 4:00pm. Nobody was there. We tried to use the U-Haul app to return the truck, but the "Orders" page would not load. Tried for over an hour and kept getting an error on the app. Other customers were there and had the same issue. We called the Support line and we were told to just lock up the truck and put the keys into the drop box, and she would annotate this on our contract. Went by on 6/18 as the app was now working but showed our order as still "active". Again, nobody was there during posted business hours. Went by again the morning of 6/19 and tried to use the app return to get our order closed. That finally worked... but we could not provide a photo of the odometer as the truck was locked up per previous instructions from U-Haul support. And of course, still nobody there. Based on our experience, and the multiple reviews I see on the U-Haul website stating the same issues, I would strongly recommend that U-Haul corporate take action with the operators of this location.
Steve K