It was not a safe place to me. Drug deals going on in the parking lot homeless people hanging around. The code didn't work, this was a four hour key-less nightmare. We called customer serve four times . The last lady got us to the end. She gave us like six different codes. We sill did not get in after the first one didn't work. We arrived at the pick up spot at 5:30pm. We did not get in until 9;30.pm. When we took the U-haul back we kept getting kicked out the app. We just took picture on our phone to send in. This was horrible experience.
Raashawn W
Fast Foods 315
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Syracuse, NY 13208
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Customer Reviews
- 1.5 Average Customer Rating
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Location provided little in the way of support. Vehicle did not have the requested furniture blankets, though I was charged for them, and also for a dolly, which was not requested. The U-Haul app was cumbersome, slow, and required about 45 minutes for vehicle pickup, from the time I arrived.
Tom BChange the key locks all rusted and don’t work
Yesenia CThe app is worthless. i couldn't figure out how to use it. i spoke with the customer service people. the were able to help me. They told me lots of people had trouble with the app. you need to fix it. i will never go to a site that depends on the app.
William TCan’t change this but not very much room on lot to park truck….especially a 20 footer.
joseph w