I had an extremely frustrating experience with U Haul, specifically dealing with Ethan. I was initially overcharged by $300, which is completely unacceptable. While he did eventually correct the charge, the way he handled the situation was incredibly unprofessional. Ethan was rude, condescending, and showed a complete lack of basic customer service skills. He called me at 6:30 AM even though the store does not open until 9 AM. When I did not answer, he went ahead and processed the overcharge anyway, leaving me with no way to address the issue until hours later when the store finally opened. The entire experience felt careless and disrespectful. Customers should not have to deal with billing errors like this, especially combined with poor communication and attitude when trying to resolve them. Overall, this was a terrible experience and I would strongly caution others before using this location.
DANIEL G
Mailboxes N Beyond
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Temecula, CA 92592
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Thanks to David for accommodating our concern when the first vehicle rented had a gas leak. He offered an upgrade for the same cost, but we declined since we really needed a small vehicle only. He also reimbursed us with the cost of the gas. The process was quick especially if you already enter your information online. Pick up and drop off of keys were smooth.
Aloysius CVery personable people that are willing to help with your moving needs.
JEFFREY LDavid is so helpful. 6 stars!
MALVIN CFast, Fair & Friendly. Great location!
BRIAN K