At this store, no one knew what to do but they had a phone number, which the store manager called 3 times. I called the Allentown boulevard office, I was in the middle of getting help, then turned over to Justin who finally finished 50 minutes later. I got there at 10.00 AM. When I return it to the store at 140 Thurmont Boulevard he lady working said that part was closed and she had no idea what to do with it except drop it off in the morning, or park it over on the grass area. What kind of program is this. Then some guy shows up and she turns me over to him and my brother in law parked the truck. So sad. For all the inconvenience I should have my money return and my gas money at 30.00 I paid in cash. I was very greatful to move. Just please make sure everyone is awake and on board at these pick points and drop off location. Very sad indeed.
Morris B
Mountain View Truck Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thurmont, MD 21788
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Customer Reviews
- 3.5 Average Customer Rating
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Both times we've rented from this location, we've had to wait 20+ minutes for them to figure out how their rental system works. The first time, we were very understanding, but when we returned just a week later for our second rental, we were frustrated to see nothing had changed. The trailer itself has a nasty spill on the inside. Both times we pointed it out to staff and to U-Haul in the app, but we were dismissed and had to just live with the spill and the smell.
Maeghan AThe truck cab was dirty and back was not swept out so that's the way I took it back. But I would rent there again.
CARRIE CComplaint filed. Location keeps adding safe tow after I decline it.
James BVery professional.
WILLIAM F