The gas tank was almost empty and incorrectly recorded. No one at location. My original location did not have my truck so this wasn't even the location I choose so I guess I should be happy they had a truck.GREGORYG C.
1993329 Ontario Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toronto, ON M1L4M7
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- 1.5 Average Customer Rating
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I had a horrible experience at this uhaul location and with uhaul in general. My reservation was changed to this location and the start time bumped to 1 hour later. This was inconvenient and I had to take an uber for half an hour to get there. When I arrived, the facility was dirty. My truck was parked there, but the staff told me they didn't have the truck in the system and spent more than an hour trying to find the truck in the system before they could rent it to me. The staff was cordial, but not very helpful. The situation was very stressful and caused large delays and inconveniences on my moving day since I arrived back at my apartment more than 1.5 hours after the original planned start time.Ross S.
I was charged for equipment i didn't get. The location didn't have all equipment I need, then why i was promised when i booked it. If you are not giving it in last moment, you are causing inconvenience.Jithin S.
I was significantly overcharged and lodged a complaint.Kassel P.
My issue was more with the booking for the one way. No where did the Uhaul sytem say I would have to go as far as Toronto to pick up a truck. I even went in in person to the Peterborough UHaul Store to confirm and they indicated I may have to pick up the truck at one of the or 7 local outlets in the peterborough area., So having to get my wife to drive me to the Oshawa train station, take the train and then a cab to pick up the truck 2 hours away was a major annoyance. If this is the reality of one way you should say so it could be that far away before booking. further, 60 Sinnott Road does have blankets, so my wife had to drive back to Peterborough to pick up blankets - The day was a shit show. I will say the Eastern Ontario scheduler was helpful in trying to resolve the debacle and the folks in Peterborough were very helpfulDave M.