This experience was disappointing mainly due to the drop-off location’s lack of support and accountability. Staff were unhelpful, and basic issues were not resolved properly, forcing me to contact U-Haul customer service repeatedly. While customer service agents were professional and tried to help, the poor handling of my account, billing, and deposit made the process frustrating and stressful. Communication was unclear, and I was left chasing updates that should have been provided upfront. U-Haul needs better oversight of drop-off locations, as this inconsistency significantly affects the customer experience.
BAHRAM A
East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4G3W9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Uhaul was very messy - crumbs all over the seats. I was told that if I don't fold all of the moving blankets when I drop off, I would incur an additional fee (but that is no where in the contract). I was charged $19 for gas because I brought back the vehicle half full when it was just slightly over half full to start. The difference was at most $5 worth of gas and I shouldn't have to pay 4x that amount.
ALEXANDER FExcellent
Md SExcellent customer service !! Great location
Tony RNothing it is already perfect. He was so thoughtful and we forgot a few things and he jumped right in to resolve everything.
Christine L