I booked moving mats but the location simply doesn't have mats. Not only did they not call me in advance to tell me they don't have mats once they reviewed the upcoming reservations for the day, but I called them 1 hr before my reservation to make sure the truck was there and the mats as well (shouldnt have to call but I do with UHaul because there's always something wrong at pickup and/or drop off) and he said yes. I get there and asked (the same gentleman I phoned earlier) if the mats are already loaded in the truck and he simply said they don't have mats.. Why didn't he tell me on the phone when I specifically asked? He said he'd remove the charge but that's not the issue. People rely on the supplies for their move and can't make other last minute arrangements when they booked the truck and equipment for the exact duration they need it - as they rightfully assume they'll have the equipment upon pickup as they weren't advised otherwise.
CASEY-JOEL H
The Box Shoppe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4L1Y8
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- 3.5 Average Customer Rating
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The trunk was stinking.. it had some sticky liquid which made our move quite annoying
RONALD PEmployee was busy with a few other customers but overall was very efficient and friendly. The U-Haul we rented was clean and had no issues. Good rental experience. Thanks!
Lewis BPleasant experience and friendly service. :)
SHARYN C.
MAHMUT D