I booked a truck for 9 AM pick up via the app. The truck assigned to me was parked behind two other trucks and therefore could not be retrieved. Two other customers arrived and also could not retrieve their trucks. The location did not open until 10 AM; the worker arrived 15 minutes late at 10:15 AM. He had to deal with 3 unhappy customers and seemed to have trouble locating the correct keys for the trucks. While waiting I spoke to several customer service agents on the phone. One said she would add something called a $50 guarantee to my account which I assumed was a credit for the inconvenience. There was no credit when I received the receipt, I paid the full amount for very poor service. I will not use this location again.
Earl B
The Box Shoppe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4L1Y8
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Customer Reviews
- 3.0 Average Customer Rating
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Location looks like a fire hazard, muddy and a health danger with crap all over the place. Office looks like it will fall down or go up in flames with all the heater. The person was well asleep when I entered. I was told to grab the van by climbing over tires and a ver tight squeeze between other trucks. Found a cockroach in the window well which is so wrong and put me in fear for my product and my own personal safety. When I returned I was called stupid from the neighbour car shop because I couldn’t find a spot to return van. I had to put the van into an even smaller spot. This place needs to be shut down!! I am thinking of reporting the location for insafe working business. Not happy at all wish I could give them a negative rating.
NEIL Bnothing to add !
MAURICE CThe representative was very rude, not attentive. Lot was very disorganized, no structure to where trucks were parked. Took a long time to be able to leave the lot. When we returned the key, the representative called the next day and asked where the key was as he had misplaced it. We had dropped it in the key box.
Lotte Vpractice what you preach
Frank K