I arrived within the hour of my booking at the reservation mentioned. The store clerk said I must sign into the app to get my vehicle. What if I didn't have a phone? I downloaded the app filled out the information and said my equipment was unavailable. Even though I received email verification that my rental was ready. Your client services people were very pleasant but unfortunately were not able to figure out why I could not get my vehicle. They did mention that it could be that the store says opens 9am even though they were open before that. And that was the fact at 9am I was able to follow the on-line steps to get my vehicle. The only issue following that was to get my key which the app said to see front counter staff. Which they told me I had to call Uhaul to get the code for the back door lock which the key was inside. So the process for all of this took over one hour.
Andrew B
Starbank Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4M1G6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Third time renting from here, and its been a great experience.
Anthony ANo problems at all. The store owners were very polite and helpful. Will certainly rent from here regularly.
Anthony AThe entire process of unlocking the truck is cumbersome. Would prefer to speak to somebody directly. I didn't realize this was part of the process until I arrive. The site where the trucks are located is dirty and smelly. Difficult to maneuver the truck for somebody who isn't as experienced. Lots of garbage around. The truck smelled like urine in the cargo area. The truck also had several warning lights indicating something was wrong with the traction control. There was almost no fuel in the vehicle when I picked it up Most experiences I've had with U-Haul have been hassle free. This felt lazy and uninspired.
KEVIN MI didn’t know that it is a self help location.
Antonius S