This was the third location I had to go to for my van. My original reservation for Dawes Road wasn't fulfilled. An operator then sent me to another location that was closed. The next operator confirmed the third location had after-hours access prior to sending me there.
ALAN F
Starbank Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4M1G6
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Customer Reviews
- 3.0 Average Customer Rating
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Tech snags in the check-in process, which had nothing to do with the people at Starbank Convenience nor the customer service rep we spoke to on the phone, made for a frustrating and overly long experience.
Lawrence WI arrived within the hour of my booking at the reservation mentioned. The store clerk said I must sign into the app to get my vehicle. What if I didn't have a phone? I downloaded the app filled out the information and said my equipment was unavailable. Even though I received email verification that my rental was ready. Your client services people were very pleasant but unfortunately were not able to figure out why I could not get my vehicle. They did mention that it could be that the store says opens 9am even though they were open before that. And that was the fact at 9am I was able to follow the on-line steps to get my vehicle. The only issue following that was to get my key which the app said to see front counter staff. Which they told me I had to call Uhaul to get the code for the back door lock which the key was inside. So the process for all of this took over one hour.
Andrew BThird time renting from here, and its been a great experience.
Anthony ANo problems at all. The store owners were very polite and helpful. Will certainly rent from here regularly.
Anthony A