Terrible staff. Completely unhelpful and uncaring, rude.
SAMUEL S
Underground Computer And Internet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M5A3A2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything went smoothly - staff were friendly and gave clear instructions. Overall, pick up and drop off were very straightforward. Would recommend to others.
MONICA AI didn’t ask coverage but they added without my permission.
IBRAHIM DDear Sir/Madam, Re: Complaint regarding rental experience at U-Haul Parliament Street location I am writing to express my disappointment and concern regarding my recent rental experience at the U-Haul location on Parliament Street. On September 8, I rented a van from this location for a short period of 2 hours. Despite having the van in my sight at all times, I was shocked when the representative claimed that I had caused damage to the vehicle upon its return. What was even more disturbing was the representative's behavior, which I found to be rude and accusatory. He claimed that I had been told to take a video of the van before and after use, which I categorically deny. In fact, I was alone when I rented the van, and no such instructions were given to me. Furthermore, when I asked to see the video footage that supposedly showed the representative giving me instructions to take a video, he refused to show it to me, stating that he would review it later. This lack of transparency and accountability has led me to question the business practices of this location. I am concerned that this may be a case of an insurance scam, where the location is trying to pass off pre-existing damage or maintenance issues as new damage caused by customers. I urge you to investigate this matter and take necessary steps to ensure that your customers are treated fairly and honestly. I would appreciate it if you could look into this matter and respond to me regarding the actions you will take to address my concerns. I will not be renting from this location again and will advise others to exercise caution when dealing with them. Sincerely, Brian Barnhardt
BRIAN BHidden fees, damage waiver comes with deductible which is ridiculous .. you renting a car for 1 day which is supposed to be 24 hrs, but dude told me upon my arrival it’s up to them if it’s actually 24 hrs or not Anyhow, service trash, cars are dirty - if you compare to enterprise car rental , U-Haul is a joke!
IGOR I