"My U-Haul rental experience at 1745 Weston road was disappointing and fell short of my expectations including the delay in picking up the van will very low gas and missing equipments, I paid for appliances and furniture pads which I didn't see and the customer service told me over the phone that they don't have them but I was still charged and I end up carrying all my heavy boxes with Bar hands.
Francis N
MHS Box Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M9N1V5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I arrived at this location, the entire area was covered in snow, making access extremely difficult. Even the employee couldn’t enter the store and had to complete the rental process on their mobile device. They then pointed me to my assigned truck, which was also covered in snow. Fortunately, I had a snow brush with me and was able to clear the vehicle myself. However, getting the truck out of the parking lot was a major challenge, as it was buried under approximately 30 cm of snow. Unfortunately, I didn’t have a snow plow, so it took considerable time and effort to free the vehicle. Throughout this time, the employee remained in their car, engaged in a phone call. When I asked if they could provide some salt or anything to help create traction for the tires, they simply responded that they had nothing available and couldn’t enter the store due to the snow. If this hadn’t been my last day of moving, I would have left and chosen another location, vowing never to return. I understand that a snowstorm occurred the night before, but by the time I arrived, most commercial establishments had already cleared their driveways. I’ve helped strangers stuck in snow before, yet here I was, a paying customer, struggling while the employee just watched from their car. Had they made even the slightest effort to assist, I would have been more understanding and chalked it up to Canadian winter conditions. Unfortunately, the lack of basic customer support made this a frustrating experience.
Nikunjkumar AI was charged for an extra day and had to raise a dispute to get it sorted. The location wasn't well managed and the instructions provided were not clear.
Vaibhav KI got the car with zero fuel, but on the receipt indicated that still have lots of fuel.
Vi TThe van was filthy and parked in a very tight location on the lot. There was no gas (enough for 5 km) and no windshield wiper fluid. The rear break light was broken and there was no attendant on site to conduct any inspection. I put $60 worth of gas and waiting to be re-imbursed. I will not rent from here again.
Corina N