The UHaul website should be updated to mirror the locations hours. I had a previous booking at another location for 9am-1pm. My van was given to another person at 12pm when the location opened. I was transferred over 7 times when I called in to resolve the issue.gavin H.
Printer US Ltd
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Toronto, ON M9N1X4
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- 3.0 Average Customer Rating
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This location is on Weston but the laneway access is so narrow and it was so dark when I picked up before 6 pm. To return and park was absolutely too narrow behind the building. I am a great driver but that was not easymary J.
This person has absolutely no business representing your company! The pick up location is absolutely disgusting and doesn't use any Covid protocols he was way too interested in talking with his friends that were there rather than acknowledging the customer he had in front of him. He seemed inconvenienced and bothered. The equipment was literally the most disgusting looking inside it hadn't been cleaned in a long while and the smell was so bad it was unbearable. I had to climb snowballs covered with ice to get to the van and then wait for him to move 3 personal vehicles before I could leave. The images uploaded to Uhaul that I had to confirm were not recent pics of this vehicle and when I tried to mention he told me not to worry about it and walked away. I have started a CAF with your stafff and am awaiting a call back.William L.
If there is an option of booking for 10am then i'm expecting vehicle to be ready by that time, not 10:30 or 10:45 amDoris G.
Hello, I booked the van with Ashley over the phone and gave her our Debt card details. We are in Australia but had arranged with a local driver to collect the van to take it to our film set. I specifically asked if Visa Debt card was sufficient for making the booking and if the driver who was collecting the vehicle needed to bring anything and was told 'No' everything was fine and we could either check in prior or check in when he was collecting the keys. Again I asked if there would be any issues and was told 'no'. We checked in online as I wanted the process to be as smooth as possible. We are in Australia (in an opposite time zone) and thus a 3pm pickup in Toronto is at 5am Saturday morning in Australia - not an ideal time to be getting phone calls to sort out any issues. I was again assured everything was fine and all the driver needed was Drivers Licence. Come pick up time it turns out all was not fine and Uhaul would not let the vehicle go without a credit card and a deposit. So at 5am on Saturday morning we were receiving calls from a distressed driver who was not able to collect the vehicle as we had been promised. After a flurry of calls the situation was explained and the driver was allowed to finally take the vehicle. I am grateful the situation was resolved within an hour but annoyed that after being reassured numerous times at the booking stage that there would not be a 'situation' at pickup there was. It was disappointing customer service and cause unnecessary distress.dwaine J.