I have driven box trucks professionally and rented them over the decades to move family, friends, and ourselves dozens of times. Box trucks are a tool, not a luxury vehicle, and my expectations are aligned with that perspective. That said, this was the worst rental truck experience I've had. They'd mounted a dolly and a bag full of moving blankets to the passenger side interior wall of the box, though I didn't request them. This was a giant pain (Literally, I wrenched my back because of them) as I had to navigate around them with large, heavy pieces of furniture. They also served as a great obstacle to organizing the load for the trip. I was told that all in-town rentals come with a "courtesy" hand truck and moving blankets these days and I could have asked for a truck without them. I'd never seen them before, so had no reason to ask that the empty space I rented be fully empty. The steering was so loose that my son couldn't stop laughing at how much I had to work the wheel to keep it between the lines. The interior trim on the B pillar was unsecured and kept falling into my shoulder and the side of my head while I drove. I eventually had to just hold it up with my left arm while driving one-handed. The hood spontaneously opened while doing 55, which is a first for me. The safety catch did it's job and prevented it from hitting the windshield, but the sound was very alarming. The rear door was in need of grease real bad but, honestly, that's not a big deal. All the above made a three day move way more painful than it needed to be. I let them know about the issues with that specific truck and just got a shrug and a comment about it being a high mileage truck. Honestly, I'm getting older and I don't have high expectations for being coddled by corporations. I'm nobody of consequence and they don't care about my very occasional, small time business, but I think I'm going to try a competitor in a couple weeks for the serving phase of my move. Go slow and take care out there.
Devan D
The Packaging Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Traverse City, MI 49686
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- 5.0 Average Customer Rating
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The trailer was not clean but the attendant was professional and nice.
A TGreat
david hNothing, great experience!
brandon fNothing.
RICHARD S