We were not told that no one woul be there to walk through trailer hookup and etails i had to call to only be told to take pics of hooked up trailer and semd to them. After hooking up discovered brake light out. When i called back I was told as long as we ere driving in the day ti.e one light wiuld be fine. I clled customer service and was aked to take it to the dealerahip and they would take care of the light. The dealership did take care of the brake light and adjusted the hook up for us. When we got close to our destination I called to confrm drop off and was told I was interupting their Christmas . This was an absolute disaster as fas as customer service and rental equipment conditions.
Jacilyn H
Alabama Sheds And More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Trinity, AL 35673
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This was a drop-off Location not manned every day. But the staff informed me of this in advance and told me what the process would be. It went well.
Geoffrey BVery nice people
Jeff TTrinity Alabama location was very friendly and helpful. No issues
Michael HGreat experience. Will definitely use again.
Jason C