We had a reservation for 3 days, but when I picked up the trailer the lady basically started over and put it as a 1 day rental and was called Sunday afternoon asking what was going on because it was supposed to be returned already. Completely caught me off guard.
jason V
Johns Market Twin Lake
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Twin Lake, MI 49457
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Customer Reviews
- 2.0 Average Customer Rating
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I was unaware that having a one-way truck would more than double my rental total.
RILEY FThere was no access box for the keys for the 24/7 pick up. Had to go in and ask for the keys. Took over 40mins once had to keys in hand to dig the U-Haul out of the snow that had been plowed up around it and scrap the 4+inches of ice off the windshield. Tires did not have good tread on them which led to getting stuck/tires spinning multiple times on a lightly snow covered flat road.
Delanie VI called to see how much it would be to keep the truck for an extra hour, they told me nothing, otherwise I would have brought it right back. Then I went to use my card to get gas only to have it declined because they double charged me for the truck and overdrawn my account!! Never again!
KIMBERLI AThe dropoff location was underwhelming. The person who took the keys didn’t know what she was doing. We were charged for a half tank of gas even though we had filled the tank. You get our money up front but we have to wait 7 to 10 days to possibly be reimbursed
donald m