There was no access box for the keys for the 24/7 pick up. Had to go in and ask for the keys. Took over 40mins once had to keys in hand to dig the U-Haul out of the snow that had been plowed up around it and scrap the 4+inches of ice off the windshield. Tires did not have good tread on them which led to getting stuck/tires spinning multiple times on a lightly snow covered flat road.
Delanie V
Johns Market Twin Lake
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Twin Lake, MI 49457
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Customer Reviews
- 2.0 Average Customer Rating
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I called to see how much it would be to keep the truck for an extra hour, they told me nothing, otherwise I would have brought it right back. Then I went to use my card to get gas only to have it declined because they double charged me for the truck and overdrawn my account!! Never again!
KIMBERLI AThe dropoff location was underwhelming. The person who took the keys didn’t know what she was doing. We were charged for a half tank of gas even though we had filled the tank. You get our money up front but we have to wait 7 to 10 days to possibly be reimbursed
donald mThe owners of the store were not very communicable. They didn't seem to know what to do upon arrival and couldn't understand us. They did not share the expectations well and didn't go over paper to work. The gas was just under 1/4 tank when we got it so we put it at the same at return but we were charged $44 extra. That was not fair. When we dropped off the only reason we found out about the final charges was because we shopped in the store for a bit. Because we we turned in the keys they didn't tell us anything or look at it right away and not with us. Overall we were just not happy with the experience. .
Jose FStaff were not very friendly. Told me gas was at a half a tank when it wasn’t. Kept taking breaks from helping me to go help other customers since it was in a liquor store.
John D