Kinda weird ... where and how we had to pick it up
Stephen G
McNamaras Towing & Recovery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Valley Park, MO 63088
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Customer Reviews
- 3.0 Average Customer Rating
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There were no drop off instructions until after I had to travel to two different drop off locations because this one was inaccessible and nobody was there to recieve the truck. Wasted gas, time, and was charged for the extra miles that uhaul told me to drive to the other location which ended up being full and couldnt take the truck.
Ariana COne pick up box, terrible location for cell service, no drop box, sketchy area. Had to call and get help to see where to drop the keys off. Ended up telling me to just put it in the single pick up box with combination. Phone said 5G but couldn’t load anything and took forever to upload pictures.
Rylee KI went to the wrong location, which has the same name. The lady was unhelpful and a little rude. She told me to take it to another location. This location was actually a place to leave the truck but no one to do paperwork. Thank goodness a guy showed up who called the office where I was originally and found out I was to leave the key in a Dropbox. He helped me do this. But all of this good have been done at the original location. This experience with drop-off has made me consider never using UHaul again. DAvid Collum
David CI knew how to disconnect the trailer. I came back when there was supposed to be someone there. I know this sounds dumb but you should show people how to disconnect if needed. Or at least asked if they know how. Otherwise everything was great. I’ll call this location again when I need again. Good people.
David S