The reservation process was really bad. Our original time was for c10:30 AM at which time the location was closed. Our reservation was moved to SE Marine Dr. which is quite far from us!!! We were lucky to find a cargo van 2 hours later at 12:30!!!
BOBAK M
Snack Street & Vape
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6S2C1
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Customer Reviews
- 3.0 Average Customer Rating
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No one in store after an hour opening. Cannot find one in store to help.
Chin HHad a difficult time getting the vehicle and also returning. System glitched and I feel like I was mislead on pricing. What I expected to be 40-50 ended up $100
Peter FThe mirrors on this uhaul were broken and the inside was quite dirty and smelled like sweat. One of the mirrors was taped in place, so dangerous. If I got charged $44 like I was meant to, I wouldn’t be writing a bad review, but I got charged triple that. Ridiculous
SEBASTIAN S1. Guided to a different truck than the reserved truck (reservation: 15ft / guidance: cargo van) - I searched for an hour and eventually received a 15ft truck. 2. Incorrect information about price (franchise staff) 3. The employee does not know how to return and cannot communicate with U-Haul's agent (I explained the situation to the agent, sent all the photos, and was told that the self-return was completed, but the store representative did not allow me to go home) 4. A total of 16 miles was driven, but payment was calculated as 65 miles, and the starting mileage was Self-return is impossible due to incorrect input. 5. When I requested consultation on the above matter, I did not receive any response other than that the manager would contact me.
Byeongkyu J