We have already instigated a complaint - please refer to reference 5390481. We discovered in starting the vehicle there was a tire pressure warning light which your representative had zero interest in addressing except to say “that must have been the last driver.” I don’t know why I am paying CDW or rental for what is a malfunctioning vehicle and it is irrelevant if there is roadside assistance. I would have preferred a vehicle that operates without warning lights when being rented. Your representive also was not able to answer our question of what fuel the vehicle used. His bizarre suggestion was to take it to a gas station and “they will know” - what a ridiculous notion. I do expect to be compensated for what was a truly poor experience overall. The questions we asked given the warning light situation and about the fuel were very reasonable and I object to renting a vehicle where tire safety is not taken seriously.
Nicholas W
Dunbar Mart
(U-Haul Neighborhood Dealer)
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Receipt stated I should have been charged $59.18, but $141.58 was taken out of my account with no explanation. Not impressed with this.
MEGHAN Mfast check in and check out
ANDREW HStaff were great..usually people who are renting vehicles are in a hurry and don’t want to waste time checking over the vehicle..the vehicle I used was in very good shape..so I didn’t have to waste much time..it would be nice if someone could go over the van first and put down if there was anything wrong with it..the pictures are a good idea..but it possible that I might miss something.
Edmund MAgent does not know what he is doing. Took a long time to get the Keys and Load the uHaul System.
CHUN L