The app doesn’t work. It’s the second time I book a truck and the app is kinda helpful to book it, but when you’re picking it up, it always gets stuck or glitches. Last time it took so long that I ended up walking into the building to talk to a customer service representative, this time it kept getting stuck asking me to scan my DL. Thankfully, one of the associates at the grocery store was super helpful and he got in contact with someone who helped us after almost half an hour of trying and trying. At the same time, my partner called as well to get help, and the customer service representative was also very nice and helpful, and literally told us not to use the app.
Esteban M
Sabzi Mandi Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8Z1M1
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThe equipment we got is very poorly maintained, it's nearly unsafe for road. 1) The sideview mirror is unable to hold the position creating very unsafe driving environment. 2) Brakes need a very thorough repairs. 3) the dash had several errors despite actually not the situation. All the time it said that driver door is open, fuel tank lid is loose. But I checked both an they were good.
Harish KThe staff didn’t know where the key was and I didn’t know about the lockbox code so I wasted time calling U-Haul a bit
Kate PLocation is good but the u haul system is very poor and difficult to use
Ramit SThe key was not in the lockbox and the U-Haul employee on the phone was not helpful.
Makenna S