The key was not in the lockbox and the U-Haul employee on the phone was not helpful.
Makenna S
Sabzi Mandi Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Victoria, BC V8Z1M1
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- 3.0 Average Customer Rating
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How U-Haul Reviews WorkThe lock box safety lock to pick up and return the key was very difficult to open. I had to get help from the store and Sabzi Mandi Supermarket staff was very helpful.
christian gIt took over an hour for our drivers license to get approved, So when I showed up at 10:00 to pick up my U-haul to move and needed to be somewhere at 10:30, I actually ended up being there at 11:30. Its extremely annoying that theres no instructions on maybe doing that before hand (an hour before you pick it up?) so that you aren't extremely delayed as I was. All of my friends who have purchased U-hauls have said their license was accepted within 10 minutes and it was not a hassle at all so maybe this was just a one off but it unfortunately made an already stressful day 100 times more stressful.
Madison JGreat customer service! Friendly and helpful.
Joanne C