Absolutely the worst check in/check out experience I've ever had with any rental company. This was the second time I have been displaced by Uhaul to a location not of my choosing. The first was not as inconvenient so I let it slide BUT THIS TIME was utterly ridiculous. I was sent halfway across town to a poor location (literally a shoddy convenience store). It was pouring rain outside and they had the truck parked behind their sketchy location, literally against a tree and surrounded by puddles. To make matters worse, there was zero cell service or wifi so I was unable to complete the walk around to show any damage beforehand so I took a video to protect myself. The girl sat check in knew nothing about how to complete the process ands spent 45 minutes on the phone being told what to do to get me a truck. At check in, the gentleman expected me to just hand him the keys and await my receipt by email. I refused to leave without him properly checking the vehicle due to the conditions of my check out and wanting to ensure I was not charged for damages.
Kimberlee A
Grab & Go Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waco, TX 76707
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Everything is satisfactory
Ricardo LGreat
Robert TExtremely helpful
Robert TThe truck, mechanically speaking was very nice. It was covered in fallen leaves and sticks, dirty, and had 1/4 tank of gas when I picked it up. There was another customer's keys left in the cab that I turned in.
DAVID B