The truck stunk like cigarettes, and was very dirty and there's no cell service to submit anything for the uhaul app
PHILLIP G
Hart Towing & Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waterloo, NY 13165
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Loved the b experience. The truck I needed was at the facility and ready to go. The people are very knowledgeable and super friendly. It was also nice to see they offered packing boxes which was very handy. I see no reason to change anything to improve.
LYNN IArrived at location knowing it was closed because of it being Sunday. The truck was covered with snow and parked by a snow bank. We went online to the U-Haul site to complete the pick up where we encountered several problems. 1st the scanner wouldn’t load to take pictures of my husband’s license. After many attempts, we called the number for the business. A woman answered who sounded unpleasant and irritated. When we informed her of the issue, there was no apologies for inconvenience, just you gotta call customer service. I asked where we would locate the keys and received a quick “in the lockbox” answer. We dialed customer service and were put on hold. After figuring out the technical problem by ourselves, we then went on to try and upload/take pictures of the truck rental. After getting part way through the site bumped us out and we had to start over. All while standing outside in 9 degree weather! Not pleasant at all!
William MThe staff were friendly and helpful.
JOHN GI prepaid for a car tow thing. When my step dad dropped it off they said that my Payment didn't go though so they made him pay. I called and said I see it pending on my credit card statement and they said their system was down and that they did not swipe my step dads credit card and would only use it if my payment didn't go through. I go my step dad and they did swipe his card and the charges were also pending.
Ming C