Nobody came out when we showed up to drop it off. I tried to use the QR code to do an online return, but it wanted me to download the app. There was an option to do the return on the website, but I couldn't find it anywhere. We dropped the trailer off later on Saturday, the day we picked it up, and heard nothing about it until Monday morning when I got an email asking about returning it, which means nobody bothered checking their inventory to see if it had been returned. I filled out the return info online from work & everything was fine. If nobody is going to come out to meet the customer for pick up or drop off, which has a scheduled time, then the automated process should be a lot easier. You can have a QR code at the location to start the check in or check out process & a code on each rental specific to that rental to check it out or return it, & an e-sign to confirm. You can even request specific pictures of the rental to upload at either or both points (check in & check out).
KEDON K
Two Mile Island Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wayne, NE 68787
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Brent and his staff are great to work with. They make renting a trailer hassle free.
MITCHELL DThis was a little odd. Told to park out of way no one looked to make sure it was full of gas. Not a normal U-Haul business but probably works
Anna SThe guys there were AWESOME! I had wired up my harness wrong and they helped get that squared away and on the road. Very convenient and friendly!! Will use them for any future moves!
Christopher AGreat customer service. First truck was the problem. I would expect to get some type of credit for our issues we experienced in the middle of NE.
Greg J