The vehicle was old and the doors would not close. The vehicle needs to be retired. I fell out of the passenger side door and hurt myselfDUSTEN P.
Donnie Plunks Towing
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in West Monroe, LA 71292
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Using the app to pick up was very frustrating. The app wasn't working, had to call in for help took over 30 minutes to get someone. Then when we returned same thing. The app wouldn't work, called in was told by rep to login in on internet page, and still had issues. Took over an hour to return when it should have only taken 10 minutes at the most.John R.
Staff at pick up very friendly and helpfulThomas J.
They need to be honest about the condition of their trucks. They need to call the customer as soon as they realize there's a problem with the smell or uncleanliness of a truck turned in, and advise it's not rentable instead of waiting until the customer is standing there and already signed the Uhaul paperwork & paid and is desperate. They should have helped us locate another truck same size or size smaller. They gave us their problem & it was a big one, and smiled nicely as they did it. Clean the truck properly, no excuses!! It reeked of cat urine and had not been cleaned of spills, whatever those were. We should have refused but by that point we felt stuck & we're not thinking clearly which is to be expected when you think everything is good to go, you're on deadline & then they surprise you with this. Not okay.Lawrence R.
Everything went great keep up the good work.yvonne B.