The staff seemed bothered that I had arrived to return my rental. Although the trailer was due at 5:45 p.m. and I returned it at 5:43 p.m., they did not check it in until approximately 9:00 p.m. This delay incorrectly triggered an additional day’s rental charge. I had to contact U-Haul Customer Care again to dispute the charge. Fortunately, I had taken time-stamped photos showing that the trailer was returned on time. Without that proof, I likely would have been charged for an extra day, per customer service representative. This experience was far from the hassle-free and convenient service U-Haul promotes. Instead, I felt like I had to stay on guard and document everything just to avoid being overcharged.
Gersson P
JMT Body Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Palm Beach, FL 33409
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Customer Reviews
- 4.0 Average Customer Rating
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Tomas was amazing 🤩🤩
Ali GThank you Tommy for all your exta efforts. Also thank you Kevin for all the help in the beginning and can't forget James who assisted with the return. Regardless of the bumpy start this is a wonderful location with a top notch staff!
MeLisa CHard to find and behind a repair shop not very visable from the street.
Stephen CI was charged for three days instead of two days, and it still has not been resolved yet.
Garry R