The owner called me the day prior to pick-up to let me know he gave away his last 5x8 trailer but he can have one there by morning if I was coming. it's like he wanted to make sure I was coming, which is understandable. Then he asked where I will be dropping off, which was in the contract. When I said Alabama, he asked why don't I pick up from Columbus. I told him the items I'm picking up were in West Point. Then he asked what was my current location....at this point I'm like why you need to know all that. The information he needed to know was in the contract. If seemed as if he didn't want to be bothered. After arriving, I told my cousin about it and he said owner treated him the same way. Gave away his rental.Marlon S.
Moving Truck Rental in West Point, MS at Checkerd Flag Sales
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in West Point, MS 39773
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I'm not sure if this is standard procedure for U-Haul, but excpecting customers to be able to travel to a different pickup location vs. making sure the equipment is at the agreed upon site is a poor business practice. Marion Johnson went out of his way to make sure our rental experience with U-Haul was a good one. This, in spite of our rental being shifted from the Tupelo location to his. He called to make sure we knew about the change and found us a dolly at a different site that we had reserved. Marion followed up to make sure we got what we needed, my compliments to him.William C.
Very good customer service! Will recommend to friends.ROGER J.
All was handled wellLYNN W.
Mr. Johnson was a pleasure to work with.Donald N.
The address on the uhaul website was not the correct address. I had to call to confirm their location, which was 30 minutes out of the way. The owner seemed disinterested and just wanted us to get in and get out.Jacob B.
This location was not the one chosen for pickup. Uhaul assigned it after the reservation was made at another location. It was 30 minutes out of the way.Mark D.
Marion really helpful, very friendlyThomas M.
Marion is great to work with!Maxwell H.
The individual in West Point who helped me was too notch! He was very quick and informative! 6 stars!JAYSON W.
The location was fine, which is why I answered only 'average'- it was just farther away from us than I preferred, making the trip there and return a little difficult, but not bad.Jacky S.
Everything was perfect!!!!!!EDDIE P.
The dealer was very friendly and helpful.EDDIE P.
Enjoyed speaking with the owner .robert H.
Very professional!SHERRI C.
Make it loud and clear that it is a UHAUL drop off for those who drop off the vehicle at night.RUTH ELAINE G.
Everything was perfect !!Douglas F.
Disorganized and slow service. Nice guy but not professionalKason K.
I was scheduled to pick up the truck at a different location but was informed 2 days before my scheduled pickup that I would have to pick it up from a different location about 30 minutes away from me and 30 minutes later than I had scheduled to pick it up. Then I was charged for the additional miles that were used to travel and pick the truck up. UHaul as a company should do a better job of servicing the customer instead of making them travel out of there way to pick up a truck and then charging them per mile for the additional miles the pickup required. The gentleman that helped me at the first location was very helpful and added extra miles for the inconvenience of picking up the truck but I was still charged even after making a note of the miles to the drop off location.Kelli W.
Make sure the locations are open as it is stated on the website.Dedric B.
Nice management. I will rent here again!Kent P.
No improvement needed. My first time to rent a U haul. The manager made it easy for me, even connected trailer. Being a woman it was very helpful.polly B.
Outstanding service. Will use this location again.Chris H.
Great serviceHARRY K.