The clerk was not on- site even though we arrived at 4:15 PM., 45 minutes before their end time. The premisesâ€˜s landscaping was subpar to be affiliated with Uhaul. The property looked deserted with lots of weeds, no trimming, overgrown bushes, and dirty windows. The truck's back window even had â€œwash meâ€ written on it in the layer of dust.Darryl W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Westland, MI 48185
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- 2.5 Average Customer Rating
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Hello, I emailed you guys earlier but never got a response. For my u-haul I got a dolly along with some furniture pads, but they weren't on the uhaul when I picked it up. I was just wondering if I could get refunded the money for those? I can send a copy of my online receipt showing I purchased thoseAngelina T.
Horrible experience!!!! The dolly wasn't in there that I paid for, the truck was nasty. ( someone's hairbrush full of hair was in the side door along with food in the back of the truck) took an hour to get the keys out of 24/7, the tire pressure light came on 3 mins out of the parking lot so I stopped to put air in the tires, the engine light was on and I was just really upset about my experience. I spent a lot of $ for everything to go wrongMichelle H.
1. The facility appeared abandoned, weeds and grass all overgrown, I believe I requested in person check in and the facility was closed with not attendant. 2. With no one there, I had to learn to register on line which created a lot of issues, however the help when calling Uhaul was excellent, they walked me through how to do it. 3. The equipment had tire, engine and another warning light on the instrumentation. 4. Vehicle was clean and seemed to run properly, temp and oil gauges were at normal levels. 5. I was charged an after hours fee which I have to call about, 1 more thing I didnt expect. The vehicle was returned with in my time window so I dont know what that charge is for. I have rented a lot from UHaul in the last few years this is a new charge to me.Leo A.
Awful experience, unsafe vehicle, no equipment given, and charged for the equipment I never receivedAnthony R.