There was either human or animal feces in the truck. We didn't notice it until we opened the back of the u-haul and smelled something foul. Turns out it was feces smashed into the flooring, and was spread all around. We were picking up big furniture that was thankfully covered in plastic, but the feces got onto the plastic coverings. It was absolutely disgusting. The driving and towing ability of the truck was fine, but the feces in the bed of the u-haul is unacceptable.Lily K.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Whitehall, PA 18052
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Everyone was nice and helpfulKarli H.
When I reserved this vehicle I thought it was for 24 hours not 20 hours. I picked up the truck at 3:30 PM and returned it at 12:30 and charged a full extra day. This was quite un expected and certainly not appreciated one bit. You can be certain I will seek an alternative should the need arise again requiring a rental truck. I have already shared my concern with others and will continue to do so.John H.
This was an awe full experience! We reserved a truck two weeks before we needed it. We reserved fore a move just a few miles from where we were going to pick it up and return it. However, U-Haul called and said they had to move our reservation to a place further away since they weren't able to have a truck sent to the original location. When I arrived at the second location, I was told I'd have to pay milage on the 20 extra miles they added to my journey! That is not fair or right in anyway! The guy behind the counter said he couldn't do anything about it. I HAD NO CHOICE BUT TO PAY THE EXTRA SINCE I HAD MOVERS COMING WITHIN THE HOUR OF PICKING UP THE TRUCK THAT WAS 30 MINUTES AWAY!!! When we opened the back we found that the truck was trashed inside! We were told that if it wasn't clean when we brought it back, we'd have to pay another fee! We returned it way cleaner that we received it. U-Hauls changes and we have to pay for it!?!? Ridiculous!Bill L.
Friendly and professionally managedSonia R.