Uhauls software was down! Truck had a dead battery that an employee got up and running! Both employees were phenomenal and the woman that worked the counter should get a raise having to deal with people complaining of lack of vehicles etc ! When I call your customer service I generally have to wait 45 minutes minimum which is 40 minutes too long!Randy B.
Moving Truck Rental in Whitehall, PA at Budget Store&Lock
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Whitehall, PA 18052
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Everything was great! I see my self using your service once again!JUAN Z.
No dolly was provided and yet they charged me $7 extra for that. There was no option to mention this to the customer care and no one contacted me either. Disappointing!Shivashankar Sid D.
The truck was covered with snow and the windshield completely iced up. Took 15 minutes to defrost.James R.
Office was closed and mobile location was not working so I called the number. Person who answered gave poor instructions and ended up not helping anyway.Ryland B.
The women didn't even know how to pull out my reservation was eating her food didn't even know how to log on to the computer the gas tank was below half way the center counsel had stuff in itFelicia J.
I had a great experience.Brady F.
Very easy and smooth transaction, friendly and helpful. Would definitely rent a truck at this location again. Thank you!!Holly F.
The vehicle was filthy on the inside. Had to clean windshield on the inside before leaving on our trip. Seats need to be vacuumed and cleaned. Warning light that an oil change was required was on the entire trip. Rear view mirror was broken and flopped around. I would expect a vehicle with only 8500 miles to be in better condition. These rentals should be better checked before given to the next customer.Dan H.
U-Haul - Big rip off! Advertise $19.95 for a 10' truck but never mention this fee, that fee, this fee. So a $19.95 rental ends up costing more than double that price. Never again.John A.
Keep doing what you do. You guys make sure to provide all the information needed by the customer; Hours, rates and days open or closed. I've dealt with this location numerous times. They're down to earth and nice. And yes, I would rent from them again.Yanira O.
Sell the place to different buyers! Get rid of the owners! They don't remember their own schedule and will charge you for it! They will even try to charge you two days instead of the extra day that you asked, especially if you blatantly ask for 24 hours extra (which is what a day is to the normal person, who asks for the extra day) (they will sneak 6 hours as the day instead).Juan R.
There are two UHaul locations near me, and I unfortunately had to go to the further locations which is much less accessible. Also my truck was not clean, there were several items left in the truck, such as Tupperware and gloves.Sarah S.
Everything Was perfectRafael V.
Associate went above and beyond to refund me for furniture pads, I didnt recieve/use, before I called to request.miana P.
Not having the office open until 9am seems like a problem. I used the online system to verify who I was and it was a huge hassle. Between pictures being too blurry for the serviceperson and my wife not answering the phone from an unknown number when they called her to verify my secondary contact, it took 45 minutes of me on the uhaul live chat site. It's a nice idea, just not a good execution of the technology.Andrew D.
Allow specific options for drop off.James R.
Hi team U-Haul, I am writing to register a complaint about my recent U-Haul experience. I had booked a U-Haul 9 Feet Cargo Van for a one-way trip to Havertown from Bethlehem with a pickup location walkable from my apartment (at RJ's Mini Market, Bethlehem). When I visited RJ's mini market for pick-up at the pick-up time, I was told my U-Haul was actually booked at Whitehall U-Haul which was a 5 miles ride away from home. I was also told that they had booked a truck instead of a van which was contrary to my reservation confirmation. This caused a major inconvenience for me on the day of the move as I had to make last minute changes to my plans on top of an already unsupportive weather. There is a reservation guarantee from U-Haul. Wondering how would you honor it in this situation?Nalin D.
This place is currently trying to double charge me, causing me to have to call my bank and dispute the charges.jon K.
Worse experience ever!!!! Won't use Uhaul again!!!! Not enough characters permitted to type all that went wrong!!! One being OVERCHARGED, Promised a refund & still waiting!!!! $89 to rent a van when booked on line, confirmation said $19.95!!!! Not happy. I advised all friends & family on social media NOT to use this company!!David L.
Everything was good. Long as the customer know to make reservations all is well. Thank youERAINA H.
I would have given a higher rating for the overall experience but even after using my phone for earlier and faster check-in, the van that was scheduled for me had no key available and I spent just as much time waiting for all of the changes and new contracts to be made up that there was no time savings. The hole," keep all the keys in a combination lock box" doesn't work well if the last customer doesn't put the key where it belongs.alan P.
Perfecto ,good *****Jorge B.
I reserved a truck over the phone early in the week for Sat. Dec. 2. The truck had to be re-reserved for some reason and the woman taking the reservation was new or didn't know what she was doing. It was a terrible experience. An hour and a half later we were able to start our move. Really poor customer service.joann M.