Rental truck was parked in and had a 6x12 trailer attached to it.
Paul W
Storage Sense Pocahontas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Williamsburg, VA 23185
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Customer Reviews
- 4.0 Average Customer Rating
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**This comment has NOTHING to do with the pickup location but of the U-haul process as a whole** **The location was closed so I can't comment on the business** When I reserved the U-haul (over 3 weeks in advance.) I was able to select a location. I picked a location 10 minutes from my location, that was great. I was contacted a few days before letting me know they changed the pick up location, to roughly 15/20 minutes further up the road, not great, but workable. The day of, I was called to change the location of pick up, with option of two different locations, both over an hour away. The lady on the phone told me that I would be getting 100 mile credit and $100 credit. When I picked it up, the App wouldn't accept I was there, and when I called in for assistance I was told there was no note about the credits for the location change. So not only did I have to travel an extra hour to get the truck, I had to speak to 3 separate people to get the truck, and the discount I was told I would get. Overall VERY poor customer service, I will most likely NEVER rent U-haul again.
Michael BThe location was closed so I was only dropping off, but it was clean and the app was helpful to complete the turn in.
MICHAEL WAgent was courteous.
HOWARD DSmooth and easy
DONNIE G