The unit I rented needs servicing, at 15 mph. The wheel hop was enough that I thought I had an issue with my truck, and 55 mph. It had my truck moving all over the road. I believe it to be a tire out of balance, or broken chords in a tire. Otherwise, it was clean, and served the purpose I needed it for. I did let the rental site know that the unit needed repaired, hopefully that will be done before the next person rents it. Thank you,
Mitchal H
Customer Reviews for Peninsula Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I waited 20 minutes to pick up my reservation because no one was at the pickup counter, but they had grace when I returned it 10 minutes late. All in all, a good experience!
Melissa RGood crew here. U-Haul really must upgrade its computer system. As is, corporate is leaving the dealer at a real disadvantage. They deserve better.
Richard WFirst… I reserved a dolly to assist with moving furniture… it was not available and was told “sorry, nothing we can do for you.” Added a couple of hours to our move. Second, between the time I parked the truck and a receipt was emailed, there were 3 miles added to the mileage - why?
Tim CThe staff at Peninsula Ace Hardware are always friendly and professional. The only place I will rent U-Haul from.
David MYes the check out was very fast
MARIUS BEverything went absolutely smoothly!!!
Kristin BThe new young lady is much more friendly than the older guys who work there.
SCOTTFARVER MThe driver side door didn't close properly unless you aggressively slam it shut. The truck shakes a bit when you push on the breaks
JAMES CTruck was very sketch. Alignment was way off. Steering wheel crooked at least 45 degrees and was very hard to stay centered in the lane due to wandering. Dash backlight started dimming randomly about halfway into my 3 hour trip. Driver door was hard to close and would not give a warning when the door wasn’t closed all the way. Did not have a lot of confidence during that drive.
Griffin CNothing, very helpful and the employee Dave guided my trailer and had a lot of patience. Very helpful.
Jackson FThey need to refund over charges more quickly.
Ernie BEasy early drop off.
Daniel WOutstanding
Nicholas BNothing. This location was well run and personnel were friendly.
William RGreat job
Grace RCustomer service was extraordinary.
Tim BI used the truck half a day, and ended up paying over a hundred dollars. They have a crafty way of manipulating the numbers to make sure you pay more than advertised. And, the brakes were acting up. At times I would press down on the brake pedal and the truck wouldn’t fully stop. Instead it would jerk.
BRAM DAce Hardware staff were terrific!
ERIC DThe entire experience was a pleasure dealing with the staff at the Ace Hardwire on Montichello. The rental was clean and well maintained and staff a delight
joette lGreat location helpful people
judy ETruck was in excellent condition.
Brian HThere was some confusion on where to drop off the trailer. One employee gave me the wrong info on where to go. Not a big issue.
Michael MUpon pickup, Dave displayed awesome customer service and went over the options available and ensured required details were correct. and that the dolly was in the back of truck. Thank you Dave. Upon drop off, Steve Russell also displayed awesome customer service and professionalism and made the check-in service a breeze. Thank you Steve. Great place. also Sarah greeted me when I walked in the establishment by saying hello and smiling . She said have a great day when I left. Very professional and friendly!!
Robin WUnderstanding and compassion for mistakes.
David LThe employee was very rude and disrespectful. It’s a great location. Everything was great with the truck, but the employee had an attitude, he was not friendly at all. I simply asked the employee if I can get one of the trucks that is new with the lowest miles since I was the first one in line and instead of saying, yes sir, he responded with “good luck” in a sarcastic way. That’s not how you speak with customers. I know the trucks are not new but when a paying customer asks an employee a question, you don’t need to be sarcastic. You could respond with something a lot more polite.
Nader KI reserved an auto hauler trailer a few days before I was to move a vehicle. I arrived on time to the site for pick up and was informed the computer system was down and thought they would not be able to sign out the trailer. But the staff was very accommodating and took steps to get me on my way as quickly as possible. I would recommend this location to people for its central location and friendly staff
Matt WI do wish the trucks were newer they are pretty outdated.
MARY ECheck In/Out Process - Possibly be able to scan barcode and submit photo to assist with returns given this location is very busy with College Students.. And/or Hire a dedicated Uhaul Associate to handle the traffic of customers.. Otherwise was an Awesome Experience -will rent again. Thank You
JASON ANice team. Super helpful.
JON WPickup and drop-off were quick. Counter folks were efficient and personable
JACK WI used the mobile rental option and it was difficult to locate the truck at this location. Apparently there is a back to the store which is not obvious due to the fact that it is in a strip mall. Also… the original truck that was reserved had a check engine light, so luckily I had gone into the ace hardware uhaul counter and the associate was getting the original truck and driving it around and he noticed the check engine light and set up a replacement. Overall good experience though.
Jonathan CWith tight parking, sometimes the photos can be difficult to capture.
Jim VEasy process, clean equipment and nice staff.
William HEverything was so easy. I cannot think of anything that could have been changed, to make it a better experience……short of loading the truck for me, anyway !! Thank you for a smooth truck rental.
EDWARD PI filled it with gas and they charged me for it; I have the receipt and proof from the gas station.
JUAN CEvan at Ace Hardware in Williamsburg was great. He was incredibly polite and helpful. I appreciate his assistance in making this experience so easy! Great job Evan!
chris eGreat customer service and very easy process for pick up and drop off
Danielle VWas not our requested pick up location. Uhaul did not supply our trailer as requested to Newport NewsVA even with over 2 weeks notice. Forced to pick up a day earlier and find accommodations for trailer. Not a satisfied customer.
ANTHONY HBe more friendly and give the customer what they ask for. We got the oldest truck, no pull out in the back ask we requested, we picked it up at 10:00AM but was told it had to be back at 8:00AM, driver window Handel broke. I will never use this store again. They are slow putting in you information not sure if you can pick it up at their store and it goes on and on. Please call me because I might just post a view on this location
myron sEverything was perfect. This location was amazing. Went above and beyond for me.
RACHAEL SGood experience overall.
PAUL TDiane was a great help as our other folks there. It was a pleasure dealing with her.
LAUREN SIt was a verty good experience. Cannot think of anything to improve
CHRISTOPHER RLeave time for shopping in the great Ace Hardware at this location too..
PETER K