I went to pick up my truck during the business hours that are posted on the website, and no one was there. I booked online and it said that I would be able to pick up without anyone there. They did not put the order in correctly. I called the customer service number where the first woman basically said that she couldn't help me because the owner did not put my order in under 24/7 truck share. Her only solution was for me to drive 25 miles away to a different Uhaul location, and I would have to pay the extra mileage. The second lady was able to change my reservation to 24/7 truck share and I was able to pick the truck up. Also, I paid to rent an appliance dolly that was not in the truck.
Courtney M
Sataliya Veer LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, TN 37398
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Online drop so not applicable / online drop off process was very simple and straightforward
JAMES M