Our requested location was changed by Uhaul the day before pickup which messed with our pickup timeline. The app wasn't working so check-in was much longer and more challenging than expected. On top of things, all 3 dollies were missing from the truck. We had to travel to another Uhaul location to get dollies before taking the truck to our residence. We missed out on a full afternoon of packing due to the delays with pickup and locating dollies in the afternoon. Moving is already stressful enough and this experience did not make it any easier.
Derek R
Minnicks Auto Repair & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Winchester, VA 22602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The website should not allow rentals from locations that do not carry certain vehicles. My initial rental was 2 miles closer to our destination, so having to go to the other location added 4-5 miles to our trip, costing us additional money.
MATTHEW LI was charged for two days but only used the truck one day -no refund yet
Nicholas SLove this location. Great communication & service. I do wish it was open on Saturdays, but it's nice they get weekends off for their staff. The T-Mobile signal is weak in the area, which causes delay in self check-in, but overall definitely my favorite location.
Lorraine RVery challenging to identify the location due to lack of signage or visible U-Haul items. Called ahead to ensure all was in order due to RSVP online. Apparently they share space with a towing company. Was transferred to Joy, who was very polite, helpful, friendly, professional and efficient! Will use them for ALL my future hauling needs.
Lorraine R