Moving Truck Rental in Winterset, IA at J&O Narland
(U-Haul Neighborhood Dealer)

274 reviews

601 S 1st St   Winterset, IA 50273

(515) 462-1098

Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed: 9 am - 1 pm
  • Thur-Sun: 9 am - 5 pm

Special Operating Hours

  • 4/14/2021 - 4/19/2021: Closed
  • 4/24/2021: Closed
  • 6/11/2021 - 6/14/2021: Closed

Services at this Location:

Contact Us

(515) 462-1098

601 S 1st St
Winterset, IA 50273

Services at this Location:

Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed: 9 am - 1 pm
  • Thur-Sun: 9 am - 5 pm

Special Operating Hours

  • 4/14/2021 - 4/19/2021: Closed
  • 4/24/2021: Closed
  • 6/11/2021 - 6/14/2021: Closed
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Winterset, IA 50273

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

274 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Charge the price that is advertised on the truck

Dexter J. 
Rating:
5.0

Maybe update the computer equipment and get a faster internet service.

David K. 
Rating:
5.0

Rates I thought pretty high for 24 hour, and then you charged like $20.00 at the end for extra miles, if I would have to pay for it, instead of the company I worked for I would have found another way, normal people can't afford these rates. $1078.00 crazy.

Gerry G. 
Rating:
4.0

I believe that for those customers who did the prebooking ahead of time should get priority service when picking up their truck. I did all that you requested and my pickup time was 9:00 but bc two customers ahead of me did not, I had to wait for all the processes ahead making me not able to check out until 9:50. I could have been on my way. Perhaps you can instill something in the future so we can be accommodated by reserving and checking in ahead of time. Self check out? Thank you.

Dianna B. 
Rating:
5.0

Jerry was wonderful to work with, very flexible with my pick up times and had great costumer service.

Angel K. 
Rating:
2.0

The truck was over two hours late to arrive. I had to wait and trust they would eventually come as there were no other options. Parking lot was empty. The truck was not cleaned or sanitized before I got in.Truck smelled of strong cigarette smoke and had to drive with windows open to be able to breathe.

Tonya A. 
Rating:
5.0

Staff was very friendly and helpful would highly recommend!

Mike S. 
Rating:
2.0

Very confusing layout but finally found I assume was the correct entrance door only to find it was locked during the business hours clearly stated on the door. When I called the number listed on the door I was greeted with a "Hello", which while polite was a little lacking in information as to who I was speaking with. The person directed me to park the equipment "out of the way", and drop the key into the drop box, then asked me if I had any problems with the equipment to which I replied I did not. While he was polite and courteous I specifically waited to return the equipment during regular business hours so that I could have someone inspect it during check in to verify I had not damaged the it and that it was clean, etc. Essentially he was of little to no help as I checked the equipment in upon return by myself via the U-Haul website.

Christopher I. 
Rating:
5.0

Keep up the Great Work

Ron V. 
Rating:
4.0

Was charged 34 miles than drove

David B. 
Rating:
4.0

truck could have been cleaned from last person's use

paul K. 
Rating:
4.0

While trying to get a quote I experienced a woman that was very rude and hung up on me. After calling back the next woman hung up on me whether or not that was an accident I do not know but she was polite and helpful at the time. Then after getting the equipment using it and returning it the same day I get Inundated with calls about quotes to rent equipment. Your computer people are not communicating with the peoples on the phone or the site that equipment is being purchased at.

chris P. 
Rating:
2.0

I called the day before to see about renting a truck. I was quoted $160 for a trip from Winterset, IA to Washington, IA. When I got there he had entered the info wrong and was charged $250 (but did put in a Budget match for $40 off). With the Budget March that brought the total to $209 still $50 over what I had be quoted on the phone.

erin A. 
Rating:
5.0

Using your online pickup was the worst, no connection, called and waited over 40 minutes to get connected to a customer service representative, at which time it took way to much time to get thing going. We were on a very tight timeline to get my mother moved and be on time, and due to your "online" pick up system we ended up being an hour late by the time things were done and said.

Dorene W. 
Rating:
5.0

Just keep up the good work

John B. 
Rating:
5.0

Jerry is always really helpful and accommodating!

Patrick R. 
Rating:
5.0

We had some city wide internet problems when checking in but Jerry was able to figure out a work around and I very much appreciate this!

Brian G. 
Rating:
1.0

Mobile pickup experience was horrible.

Joe T. 
Rating:
3.0

Location said open but it wasn't. No one in attendance. Had a drop box to leave key and a phone number to call and leave message regarding time and equipment numbers.

Robin B. 
Rating:
5.0

Perfect! Easy drop off.

Lisa P. 
Rating:
5.0

Just keep doing what you are doing. Well pleased.

Patricia D. 
Rating:
5.0

The owner was great and friendly and super helpful. The check out procedure was never explained that I would be mobile picking up my truck so that was frustrating. Also, the fact that if you are more than an hour late for a pickup it locks you out. Neither of these had to do with the location.

Katey C. 
Rating:
5.0

Nothing

William A. 
Rating:
5.0

Great help dropping off trailer

Dan A. 
Rating:
5.0

Customer Service was OUTSTANDING! Absolutely intend to work with Jerry again!

Heidi B. 
No reviews have been submitted for this location.

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