The listed location phone wasn’t correct . When arrived,counter person called a remote location to run my credit card and upload my information. Location forgot to inform when I returned the unit and almost got charged for rent overdue.
Nelson L
1 Stop Deli And Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Woonsocket, RI 02895
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Customer Reviews
- 4.0 Average Customer Rating
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George RYOUR app and YOUR website SUCK and this experience was nothing but hell AND you owe me money. Because you said $31 less if I dropped off in Clinton. My confirmation when I set this all up said ~$80 but when the pick up location charged my card it was over $140. Complete bullshit. AND your app kept crashing, so the checkout experience cut me off. I took a ton of photos on my phone and called for help/to complain. AND it’s ridiculous I’m being charged for ~16 miles over when the closest pick up was 11 miles away and the drop off you sent me to was 10 miles away. So you do the math. I want someone to handle this ASAP. Oh, and the app wouldn’t let me setup my account on the first try bc it said I tried TOO many times. I hit the button once. But then the website was fine. However, a million other things were shit on your website and only worked on the app. This whole thing sucked, I will never use you again, and yes I will tell every soul I know.
JOSSELYN HHad to wait too long for phone call and had to call UHaul myself. Received notice that return was late but returned in plenty of time and your employee documented late Person I called about return was very helpful though. Would never use your company again.
Marguerite BThe service was excellent. The only thing I would change is that the closing of the reservation was not done until the following morning, even though the truck was delivered after 5 hours of pickup. However, the final invoice reflected the time of delivery and everything was in order.
TIMOTHY H