When I rented the unit in Red Deer I was told I could return it to where I was living Trail BC. I had to then return it to Cranbrook 2 hours travel back and forth. I do have to say in the end you took care of me.
Julia W
Black Metal Storage
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Cranbrook, BC V1C7B8
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- 4.0 Average Customer Rating
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Friendly knowledgeable staff !!! Thanks
John CI will explain why the low rating. The first truck exhibited problems. The driver, an experienced long-distanced driver, returned the truck. The fuel level on the second truck was below that of the first truck. The driver was told this would be adjusted; it was not. I was promised, and the information is written on the order, that the milage rate would be adjusted to sixty-nine cents km. This was not done. I have called the Calgary office numerous times. What I find sad is that the employees at the US location and the Canadian location were awfully nice, I would even say steller in their patience, their comprehension of the problem and their willingness to make everything right. There seems, however, to be a disconnect between the front-line employees and administration. I still await the adjustment to the two invoices charged to me. So sad, because I was most pleased with the employees on the phones.
Emelda RThe office was supposed to be open at 9:30 a.m. It did not open until 10 a.m. Trying to receive the uhaul via the online process was horrible, and quite frankly frustrating and unnecessary. The lock box for the key, when I finally reached that point in the process would not open for the strength I had in my fingers. My son-in-law was able to open the lock box. I received a 15-foot cube van at a charge of $29.95 per day, but I had ordered/requested a 10-foot cube van at $19.95 per day. When I received the email confirmation of a 15 ft van, I accepted it as I didn't know that I could have a choice. There was a 10-foot van parked immediately beside the 15-foot van that I got the key for. Why was my original reservation/order/request changed? And lastly, the van storage area leaked in the Mom's Closet area and about 13 other places. I respectfully request a refund of $10 per day, totalling $70. plus applicable GST and PST . Thank you
kathy hI think it would be extremely helpful for you folks to stick to the original client request. I had arranged to pick a truck up in Fairmont BC and a couple days before that you sent me an email stating the pick up location had been moved to Kimberly. This is just over an hour away so by the time my wife and I drive there we lose almost half a day of packing and loading time, which is somewhat crucial when faced with a moving deadline. U-Haul called me the week before and asked if I’d be willing to pull a cargo trailer back to Alberta with me as they were trying to relocate some equipment. I agreed and then the change to Kimberley happened and the trailer was t spoken of again. On the drive to Kimberley I received a call from the dealer saying that his worker was sick so I’d have to use the app for the truck and he would give me gate codes when I got there and would inform me of the key location. A few minutes later he called to say he didn’t have a truck for me as the one on site had been rented out twice and had a fuel leak. At that point I called the Calgary number and was able to get a truck out of Cranbrook, must say a very frustrating situation. When I returned the truck to Calgary the drop off location was closed and the instructions said to scan a QRcode and follow the instructions. I did this but it wouldn’t let me go past the mileage on the screen because it said I had driven 58004.5 kms which is quite a trip ! I finally gave Up on trying to log it in and put the keys in the lock box. The truck had a full half tank of fuel in it when returned which is the same as pick up. The next day I got an invoice for 19Litres of fuel $40.74 which I don’t believe was justified. So overall if you actually read these and care, we were quite disappointed with how everything went together and finished up. On the bright side we got our furniture to storage.
Alex H