Customer Reviews for Misbah Motors
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Misbah Motors
Originally I had booked with the ajax location on station st. I rented a 26 ft truck to be picked up at 9 am on saturday July 9th. On the Friday I had called the location to confirm my truck would be picked up by my brother and everything was on point.
Saturday morning i receive a call at 8:55 from my brother saying that they don't have a truck for us and we would have to go to bowmanville. The lady was rude and claimed that she called myself prior to let me know in advance that the truck was unavailable. I had received a missed call from her...... exactly one minute before my brother called me. there was no warning. The lady contiunued to be rude and arrogant on the phone and proceeded to tell me to call another location to see if they had a truck available. I'm supposed to be beginning to load the truck at this point but we still don't even have one. We ended up having to drive an extra 20 minutes out of the way to get a truck from bowmanville. This delayed our moving day immensely. The worst part is that this lady not once apologized for the mess up and was trying very little to rectify the situation.
I am very unimpressed and will not be using or recommending UHAUL anytime soon.
Nobody there to meet me but they called in the morning to check on me and the parking lot was large and easy to get the large truck parked on my own very easily. Drop box was obvious and convenient.
Not sure once again what uhauls policy is but personnel didn't even leave the office to verify that the unit had been dropped let alone damage free. Made me kinda wonder what condition a truck would be in if I rented one here
Steering wheel felt a little loose on the truck. That may be normal as I have never driven a cube van before. But overall great experience. Thanks!
Always happy to deal with the people that work there, they know their stuff and provide excellent customer service. Thanks again
Very fine service from attendant
Selection at this location is not as good as other locations I have been too. I rented a 6x12 enclosed trailer and did not find out the trailer was equipped with surge brakes until I was speaking about my experience with my coworkers. This would have been good to know as I had to back the trailer up a steep dirt hill and at the time wondered why I had to put my truck in 4 low to push it.
I went to this location Friday morning at 9:10 there was nobody in the office. Door locked. I called about an hour later and reserved my truck for Saturday morning. I arrived at the office at 9:15 Saturday morning and there was nobody there. Finally the fellow shows up at 10:00 and says he slept in. He does my paper work, does no circle check on the truck. The cargo compartment stunk so bad when we open the door it made our eyes water. I returned the truck at approx 3:40 that afternoon and the fellow was just entering his car to leave for the day. He said he could final my bill in the parking lot until I reminded him that he owed me money back on my card. His seemed a little bummed out that he had to go unlock the door and complete my transaction. I have rented trucks from uhaul in the past. This was my first and last time I will rent from this bowmanville location.
Trailer was dirty on pick up, had to wash off the mud befor return, customer service was pushy and hard to understand. Non professional.
We were very impressed by the way we were helped and will return for any future moving needs.
From picking it up in Bowmanville to dropping it off in London it was great the people who work in both locations are great and friendly thank you both . they both have great attitude and down to earth.