Super cool to be able to have a contactless sign up. I was told via email the lock would be inside the rental unit itself, however it was not. Other than that, smooth sailing.
Autunm M | Online Move InSelf Storage Units in Anchorage, AK, 99503
U-Haul Moving & Storage of Anchorage
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The code to properly check into the facility wasn't working for my party or another party on site, despite dozens of attempts. The lights for half of the storage facility were not working. Repeated calls and texts were made to the manager about the lights, as it was pitch black, posing a serious safety issue. He advised that it would be fixed in the morning and no one would come fix it while we were there unloading the Uhaul truck, despite telling him that the truck was due back, halfway unloaded, with friends on site to help us. A homeless man walked into the storage facility and disappeared, posing a safety and security risk. The manager was contacted with zero response. The homeless man left, but returned. Upon returning, he set off all of the building alarms, with sirens and lights flashing for an hour. He never left the building and was rummaging in storage units. The manager was again contacted with zero response. No security or police arrived. We felt very unsafe knowing that anyone can and did access the facility, with all alarms blaring, the manager contacted, the man still inside, while we were there, with children, and our valuables, with zero care or concern from anyone at Uhaul. Lastly, there was a car parked diagonally from our Uhaul, while unloading, with a person sleeping inside, who then began filming us. The entire experience was extremely concerning, unsafe, and unprofessional. Definitely would appreciate a call from Uhaul corporate about it.
Bethany F | First ImpressionsEasy to close unit and I appreciate that.
Denali H | Overall ExperienceThe storage facility is a rusting shambles
Joseph L | First ImpressionsThe general experience with customer service representatives was great. The ground floor of the building was not in the greatest shape, random rises and cracks along the floor. My Main dispute is the fact I don’t get reimbursed for any time that I didn’t use for the month I paid, I’m my particular case I rented it on 18th of may, and cleared it out 4th of June. That’s two calendar weeks of time where I’m not using it. But I can guarantee that if someone walked in same day, wanting to rent it the same unit they would get it, and your profits are doubled within a 30 day period off of the same unit. There’s no consistency, because if I rent out a trailer and turn it in early allowing u-haul to rent it out again, I get reimbursed for the days I didn’t use it. Why is it not the same for storage.
Jadon K | Overall ExperienceReally the move out process destroyed the experience for me. Called on may 6th to end my rental was still charged for month even though that was the last day of the rental Then had to go online on the 7th to close out storage, finally after submitting a complaint on the 8th was told they were looking at unit to close it out only after charging me for another month. Would not use this site a gain
Robert M | Overall ExperienceI've used Uhaul many times over the last10 years for storing this from sall to 10×10, even a unit for my daughter in college, in Spokane WA and never had a issue, and always had extremely good service.
william f | Overall ExperienceThanks for the help!
michael c | Overall ExperienceAll the staff af Old Seward location are friendly, knowledable & helpful.
GARRETT F | First ImpressionsTruck was nearly empty (gas) nd filthy on the inside when we got it. I didn't want to review you but you sent me like four different notices about it.
Denali H | First ImpressionsThe staff was very helpful to me and other patrons. Thank you
Paul J | Overall ExperiencePrices kept raising in the 2.5 yrs I rented.
Anthony H | Overall ExperienceRecently there was an attempt to access my storage unit by drilling out my lock. I found two additional weird locks on my unit besides my drilled U-Haul lock. Even though there were cameras in the area no one at the facility knew about this. When I brought this to the staffs attention they did provide a replacement lock, we’re able to get the weird locks off, and made arrangements to get my damaged lock off as the key no longer worked.
Avram L | Overall ExperienceVery helpful and knew what he was doing. Thank you
Delilah M | First Impressions