Code didn’t work to get in. Spoke to 2 agents and no one could help. Had to wait until the office opened next day after packing my car and driving to the facility.
Susan E | Online Move InSelf Storage Units in Oshawa, ON, L1G0E1
U-Haul Moving & Storage at Taunton Rd
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- 4.0 Average Customer Rating
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My experience with the customer service representative UHAUL, an individual asian guy was nothing short of appalling. His behavior was not only unprofessional but also exhibited a deliberate disregard for my time and well-being. Initially, he requested a code from me and then insisted on selling me a lock, claiming that it was mandatory. Despite my repeated explanations that I was in a hurry and that my wife was not feeling well, he wasted over an hour of my time, seemingly without concern for the urgency of my situation. His actions felt intentional, as if he was deliberately hindering me. At the end of this frustrating ordeal, when I reviewed the charges, I was shocked to see an inflated sum of $333. Upon questioning the reason for such an exorbitant amount, he tried to adjust the figure, but by then, my trust had already been shattered. This was the worst customer service experience I have ever encountered. I couldn’t shake the feeling that the representative’s behavior was not only unprofessional but also racially biased. It was an extremely disheartening and unpleasant experience, one that I would not wish upon anyone. Thanks Syed
MUHAMMAD S | First ImpressionsI found the staff very friendly and helpful, I would recommend this facility. Maybe a little more lighting in the storage units.
Sharon R | Overall ExperienceThe nicest people - seriously they went out of their way to help us make this an easy move. 10/10 great experience. Also, the hours were convenient which is huge for trying to get everything done before getting to U-Haul office. The storage unit was pristine!
WESLEY L | First ImpressionsGreat place I used it all the time
Rebecca M | Overall ExperienceWe had a great experience with U-Haul yesterday! We took advantage of their current promotion and got one month free with our truck rental—such a huge help during our move! Shoutout to the amazing Rez at 47 Industrial Road—he was super helpful in getting us set up and on the road smoothly to our destination in Oshawa. And big thanks to Victoria and Cody at the Taunton Oshawa location, who made the storage process a breeze. They were extremely helpful in getting us boarded and settled in with no hassle. Highly recommend both locations if you’re planning a move—friendly staff and smooth service all around! 🚚👏
Emily L | First ImpressionsStaff were very helpful and friendly.
Joanne P | Overall ExperienceReserved a drive up unit 5 weeks before move in and was told that type of unit was not available all of a sudden. Chaos in the office when checking in. Took a long time to get checked in. Wasn't told you supplied locks so I bought one and was told I couldn't get a refund.
Stacey W | First ImpressionsCody was working at the Taunton Rd. Oshawa Ontario location and was extremely friendly and helpful.
Erin S | First Impressionsthe unit was poorly lite. Had to have alternate light to see in the unit. Other then that everything was good
DANIEL T | Overall ExperienceOmg, this place is awesome. The people there were so quick to help, I just wanted a storage unit and they had one ready for me immediately not to mention gave me the first month free.
Zan T | Overall ExperienceSome parts of the ceiling's insulation was damaged. Hopefully it will not affect the contents that we put inside. This is our first time using a storage and maybe it's just normal that there's no lights? Thank you for the 1 month free promo..We hope to keep it for 6 months...
APOLONIO A | First ImpressionsPaying for an entire month after checking out 2 days before the end of the month. Ridiculous.
Michael N | Overall ExperienceThe entire staff at that location was always polite and willing to help and meet my needs. Special thanks to Victoria, Cliff, Cody and the whole team. Thanks guys.
Louis S | Overall Experience