Customer did not leave a comment.Michelle C.
Customer Reviews for Emblem Car Care Center
(U-Haul Neighborhood Dealer)
Madison, WI 53704
Services at this Location:
- Mon: 10 am - 6 pm
- Tue-Wed: Closed
- Thur-Sat: 10 am - 6 pm
- Sun: Closed
Special Operating Hours
- 8/9/2022 - 8/10/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul was given to me with less than 1/4 of gas. No one checked the uhaul before giving it to me. Employee there didnt know anything because he was new and no one provided him instructions (not his fault). It appears they reused the tank photo of another Uhaul or maybe the gas was stolen, no idea. It was my first time using Uhaul so I didnt know the fuel was suppose to be at a certain level but figure it out at the drop off. Customer service said they were suppose to verify Uhaul with me.Bianca G.
I have been slow rolling my move the past couple months and using Emblem each time. They are the kindest people and love the service they provide. I highly recommend!Louise W.
called a local agent weeks in advance for a rental and was sent to another to pick up the vehicle... the point of local was to save time and not have to drive farther ... was a bit disappointedFLOYD S.
Folks, do not get "spooked" by their location, one of the owners told me today that they have paid for the house(s) to be demolished and the parking lot to be be paved. Unfortunately, it hasn't happened yet due to COVID. This is a great place to rent a U-Haul, (and even to buy a used car?? I haven't done that there so I can't rave about them in that part of their organization) they are so easy to work with and the nicest people - very customer service orientated.LOUISE W.
Customer did not leave a comment.Cindy S.
Fast and easy just the right wayJOHN H.
Really appreciate the help and speed of the employees here. My move was stressful and they really helped me out. Also looks like they have a very nice selection of cars. Thank you!Latif T.
We did after hours pick up with our mobile device. We arrived 15 minutes early and did not get into our truck for another 25 minutes. We still then we're required to return the truck at our scheduled time even though we wasted a good 25 minutes to follow the necessary steps before getting our truck. The approval process took awhile and I wish there would have been a disclaimer to arrive a lot earlier since this was a lengthy process. I would recommend going in during office hours as that hopefully wouldn't take as long as it took us. I assumed the self serve option would have been more convenient but it wasn't.Zina T.
Place looked vacant. Maybe put a uhaul sign upSteve N.
Customer did not leave a comment.Tony C.
Customer did not leave a comment.BRIAN A.
Service was extremely fast, yard and houses were broken down and not well cared for.Ryan S.
Don't let the location spook you, I thought the service and price was excellent.Louise L.
Customer did not leave a comment.TIMOTHY B.
My reservation was for one location and was told by someone at that location that I needed to go somewhere else, which was a tiny used car dealer next to abandoned buildings which was confusing. Wasted an additional part of my day with the run around and the staff at the first location seemed annoyed and upset that I bothered them by being a customer. I manage customer facing employees for my job, and have managed multi million dollar dealership shops. I get it. I really do. I know a lot of customers can be annoying and usually the customer is an idiot and the cause of their own problems. Having said that, if you act like a customer is wasting your time as soon as they walk in the door and then have a reservation problem that's on the company end, not the customers, maybe drop the attitude. Dude at the car dealer was on top of his game though so that was a bright spot at least.CHRISTOPHER W.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.Quint L.
Customer did not leave a comment.Larry S.
Don't glue mirriors in place on trucks. It hinders driveability.Nika N.