Customer Reviews for Gadsden Mini Storage
(U-Haul Neighborhood Dealer)

158 reviews

2155 W Jefferson St #AA3   Quincy, FL 32351

(850) 875-7905

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 875-7905

2155 W Jefferson St #AA3
Quincy, FL 32351

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
4.0

Customer did not leave a comment.

helen C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Clean and professional.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
3.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

Customer did not leave a comment.

Camilo G. 
Rating:
4.0

Nothing

Barbara B. 
Rating:
5.0

Used mobile app, worked great

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

gary T. 
Rating:
4.0

Be able to register on site

Johnathan H. 
Rating:
4.0

Great service

Jimmy M. 
Rating:
5.0

Customer did not leave a comment.

Sharon K. 
Rating:
5.0

Nothing. The service extended by the young lady was outstanding. Thank you again

alice L. 
Rating:
4.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIO O. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Have used this location a few times and the service has always been great. Could not be easier to contract a vehicle or drop one off. Excellent staff at this location.

DANIEL J. 
Rating:
5.0

Everything was great.

AURDRY M. 
Rating:
5.0

Customer did not leave a comment.

BONNIE M. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

The fellow who works there is very pleasant and helpful.

Donna S. 
Rating:
5.0

The equipment need to be check over because it smelled like smoke and shaking real bad

Allen B. 
Rating:
4.0

Uhaul staff on slaughter said I would be reimbursed for the days I don't use the uhaul and for the miles I didn't use. Uhaul on Jefferson said I don't. Why am I getting 2 different stories? Why am I paying for things I'm not using?

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

RAQUELLE W. 
Rating:
2.0

Customer did not leave a comment.

Tyeshia B. 
Rating:
5.0

Customer did not leave a comment.

IGNACIO C. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Joey E. 
Rating:
4.0

Somehow my reservation got fouled up. The young lady went out of her way to get me on the road...on a Friday afternoon. I would recommend this business to anyone.

Jack W. 
Rating:
3.0

Customer did not leave a comment.

Jeannette P. 
Rating:
4.0

Answer the phone. Alexa was great.

ROCK D. 
Rating:
2.0

I had to go to another uhaul for the equipment that I reserved. This location has no blankets or dollys.

Marianne B. 
Rating:
1.0

Customer did not leave a comment.

Dasmine H. 
Rating:
5.0

Customer did not leave a comment.

ROY G. 
Rating:
2.0

Customer did not leave a comment.

DAVID D. 
Rating:
1.0

Horrible experience. I had to wait 30+ minutes to get trailer returned. Office had about 6 different businesses all at the same counter (check cashing, cell phone repair, etc). Will not use UHaul again. First employee didn't know how to do return. I had to wait 15 minutes for another employee to show up to do return. Ridiculous.

Tom S. 
Rating:
3.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Benika J. 
Rating:
3.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

We requested quilts/blanket, there was none available.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

Lloyd C. 
Rating:
4.0

Did a great job

Julius H. 
Rating:
5.0

Trailer had 2 side markers out. a cover missing. But does not effect hauling. Door needed lubrication. Kind of hard to open. But customer service was fantastic. Thank you we will be back.

Kevin E. 
Rating:
2.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
4.0

Customer did not leave a comment.

ALANDRE B. 
Rating:
4.0

Make sure all chains and adjustable links are present

Matthew C. 
Rating:
3.0

Customer did not leave a comment.

JULIUS H. 
Rating:
5.0

not any at this time

Henry G. 
Rating:
5.0

Keep doing what ya been doing, cause what ya been doing, been working.

Sheryl J. 
Rating:
3.0

I only drove 8 miles and was charged 24 dollars for gas how is that possible... I was robbed and I signed up for twenty miles and only drove 8 and I didn't get back no money

Kevin T. 
Rating:
5.0

Customer service was great

JEFFERY B. 
Rating:
5.0

I really don't know of any change to be made at this time because things was handled in a great manner.

Viola B. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

kenneth S. 
Rating:
4.0

Customer did not leave a comment.

jimmy H. 
Rating:
2.0

The trailer was dirty and they didn't show us how to hook the lights to my vehicle which we ended up stranded at night we called roadside and was on hold for 45 minutes then when the roadside got to me we found out the lights couldn't be hooked up had we known this prior we wouldn't have gotten a trailer then customer service called and said maybe we can get you a hotel for the night let me speak to my supervisor, never heard from the again. It was the worst experience with u haul I have ever had.

jill E. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
3.0

Customer did not leave a comment.

JACQUELINE F. 
Rating:
5.0

N/A

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Lillie L. 
Rating:
2.0

My initial order was with U-Haul in Chattahoochee, FL, but I was contacted the day before and my order was moved to this location. They did not have my furniture dolly or hand truck available.

CARMEN R. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Good

John W. 
Rating:
2.0

I did not get some equipment and it was only like 5-10 minutes later I realized it, I called them back numerous times and no answer. I had to contact the main line who handled my reservations and they had to direct me to another location to pick up my equipment.

Melissa C. 
Rating:
5.0

Everything was okay and I don't have any more to add.

Deborah A. 
Rating:
2.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

No concerns

John W. 
Rating:
2.0

Opened late...was told couldn't get cash back...

SUSAN L. 
Rating:
4.0

none

Henry G. 
Rating:
2.0

UHaul Mgr decided to leave early Saturday delaying my return trip home by 2 days, UHaul Customer service was less than competent in addressing this issue and they still have not called me back after filing my complain and insisting on speaking to a manager.

JOSEPH C. 
Rating:
5.0

Again very nice service and pleasant to deal with.

carol S. 
Rating:
3.0

Customer did not leave a comment.

Nelson R. 
Rating:
5.0

Everything was good.

Michael Ray S. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Staff was very accommodating. We had to drive over 40 miles into Florida to get a truck but they was not the staffs issue.

Carol J. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Great

KATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

Meia J. 
Rating:
1.0

If I reserve a uhaul truck and trailer in Tallahassee, FL, I should not have to drive to a different town to pick up my reservations. Also, it is VERY inconvenient to pick up a truck at one location and a trailer at another location. The employee gave us the wrong information regarding the tow trailer, so we didn't end up using the tow trailer. Please educate your employees on the equipment so customers do not lose money.

Celia M. 
Rating:
3.0

Customer did not leave a comment.

gerardo N. 
Rating:
5.0

Company was great and cooperative. Website was a tad not user friendly, i.e., we wanted to rent a car hauler to tow a small john deere tractor but could not reserve online for that purpose. Also, had to call several times before getting an answer.

Pamela M. 
Rating:
2.0

First of all the pickup point was to be in Chattahoochee, Fla but they didn't have the truck (26' Truck) and had to find one in Quincy, Fla. The customer service person had communication issues and several items didn't convey over - thus the issue with the drop off place being West Columbia when I live in Orangeburg, SC (where I drop it off). The Truck was not cleaned and had blankets all over the truck - overall not a good experience on this request.

Ron J. 
Rating:
5.0

The employee were very helpful answer all my questions and the business were very clean and attractive.

Tony A. 
Rating:
1.0

The customer service was terrible and the truck itself was NASTY so NASTY I had to clean it out before I could even use it the cup holders n the driving area was unacceptable and just plain NASTY????????I will never use that location again..

Mary C. 
Rating:
1.0

I was lied to about how much I would be charged. I was told I would get a discount due to the fact that I had to drive from Tallahassee to Quincy to pick up the truck, because the one I had picked from Tallahassee broke down down. I will never use uhaul again and I'll be sure to let my family and friends know how poorly I was treated by uhaul.

Lisa W. 
Rating:
4.0

I turned in the truck more than 24 hours early and expected to not pay for Sunday, since the truck was returned at 4pm on Saturday, but was still charged.

Jason D. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Very expensive rental. Unit was dirty inside.

LEIF L. 
Rating:
1.0

The gas meter was not working. I kept putting in gas and more gas. The truck ride was bumpy and just horrible. Take that truck off the road.

jean M. 
Rating:
2.0

One of the wheel tie down straps was worn short of full length. Had to make an unplanned shopplng trip to find a ratchet strap,to make the U-haul usable.

victor S. 
Rating:
4.0

I don't think it was formally checked in when I brought back the tow dolly but it all got straightened out.

James G. 
Rating:
5.0

Customer did not leave a comment.

Aline P. 
Rating:
2.0

I was overcharged $180.00 and I still have not received a credit and its been almost 3 weeks. Severally disappointed.

Randy O. 
Rating:
3.0

Have more one way opportunity in Tallahassee, quincy was too far and they close at 5 pm not 7pm

Kristal M. 
Rating:
3.0

Was told the furniture pads that I paid for were in the trailer - they were NOT. The furniture dolly I rented turned out to be a hand truck. Again, not what I ordered. Would recommend but would check everything before I leave (and not send my husband up to do it) and not take guy's word that everything was in the trailer.

david C. 
Rating:
4.0

Customer did not leave a comment.

eva D. 
No reviews have been submitted for this location.

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